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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.3
123 Reviews

123 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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February 03, 2025

The service people were friendly and competent. The service was done quickly. I like the Lyft service. More

by mikepartsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but he was awesome. Maybe it was Eric?
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Feb 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

February 02, 2025

It’s always kind and friendly. I would like to recommend other people to get a service from there. More

by NONE.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willow
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Feb 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mauro Perez Jr. mauro.perez@russdarrow.com

January 31, 2025

Friendly yet professional, very high quality service. Very responsive to questions and to any issues I brought up. More

by mereines
Recommend Dealer
Yes
Employees Worked With
William Akins # 14890 and a service tech whose name I didn't get.
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Feb 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

January 31, 2025

Russ Darrow is amazing, they really care about their customers and have excellent customer service. They go through your vehicle step by step to make sure you are ok with everything and that you as a c More

by Jen Hegerfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy and associates
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Feb 02, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, Jennifer, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

January 31, 2025

Best service in town. Have been servicing with them for 7 years. Best bang for your buck and done right the first time! More

by Drunken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Casidy
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Feb 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

January 31, 2025

Had an issue with front window- all went well - out of dealer in under an hour More

by JAMESLP63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

January 31, 2025

Quick turnaround time. Good customer service and met all my expectations. Keep up the good work More

by RSB0BUOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
Report | Print
Feb 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

January 26, 2025

Great customer service! !! They offer free rides while you wait which is a nice perk. More

by Ritavog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
?? Can't remember names
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Jan 27, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

January 24, 2025

They are really knowledgeable and give you most accurate diagnosis of your car really love it More

by Luis Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jan 26, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much, Luis, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Collision Center Of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Mauro Perez Jr. mauro.perez@russdarrow.com

January 23, 2025

In and out for an oil change and tire rotation in a little over 30 minutes. More

by GHAGLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember the names.
Report | Print
Jan 23, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the five-star rating. It has been a pleasure serving you. Thank you again for choosing Russ Darrow Collision Center Of Madison. We look forward to having you as one of our valued customers for many more years. Mauro Perez Jr. mauro.perez@russdarrow.com

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