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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.3
124 Reviews

124 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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February 27, 2025

Russ Darrow is pretty awesome! Their establishment is always clean and they have convenient amenities for waiting guests. They always get me in and out pretty quickly and I am neve More

by JAQUE.CROSS1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 27, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

February 27, 2025

I am waiting for a piece and after weeks waiting I didn't hear about it More

by HECTORHELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Mar 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Hector, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauro Perez Jr. mauro.perez@russdarrow.com

February 26, 2025

Close to my work. Friendly staff. Good work. Always a pleasure to take my car there for servicing. More

by JDBEADLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 26, 2025 -

Russ Darrow Collision Center Of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mauro Perez Jr. mauro.perez@russdarrow.com

February 26, 2025

Wonderful service especially liked video of needed repairs in the future .Moreover they service all makes and models More

by CRAIG.HOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Feb 26, 2025 -

Russ Darrow Collision Center Of Madison responded

Craig, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Madison! Mauro Perez Jr. mauro.perez@russdarrow.com

February 26, 2025

Service done as requested and a car wash, too! Unfortunately, the radio recall was unable to be fixed because it kept crashing. We’ll have to reschedule. More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 27, 2025 -

Russ Darrow Collision Center Of Madison responded

Hello Jean: Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

February 24, 2025

I always feel well taken care of and know they will take care of anything that comes up with my vehicle More

by LAXPINKIE
Recommend Dealer
Yes
Employees Worked With
Cassidy
Feb 24, 2025 -

Russ Darrow Collision Center Of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Madison! Mauro Perez Jr. mauro.perez@russdarrow.com

February 22, 2025

Very friendly staff, all the work that was done explained in a way I could understand. They even sent a video of what they did to the car showing what they did. Awesome! More

by RSABATIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember, sorry
Feb 23, 2025 -

Russ Darrow Collision Center Of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mauro Perez Jr. mauro.perez@russdarrow.com

February 22, 2025

Friendly staff and very professional and communicative. Kept me informed and made it as easy as possible More

by ANNMBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Lallas
Feb 23, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Ann, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

February 21, 2025

The service area was very prompt. They explained the process of my time at the dealership. The video was clear, the explanation was concise. It was a very good experience. More

by DARRELLDONNIEPARRISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Feb 23, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Darrell, for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

February 18, 2025

Gets back to you tries to make you happy Jess is great to work with More

by pennylincicum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
Feb 19, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you, Penny. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

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