Russ Darrow Collision Center Of Madison - Service Center

Nice waiting area. Efficient service department. Car wash left hard-water drops on windshield and hood. Efficient service department. Car wash left hard-water drops on windshield and hood. More

Joe has always been so good to me. He's always showing up with the best customer service you can ask for. He is the only reason why I keep going back to this specific dealership for an He's always showing up with the best customer service you can ask for. He is the only reason why I keep going back to this specific dealership for anything related to my vehicle. Joe is an absolute gem! More

Everyone is so kind, helpful, and great at communicating. I would rate Russ Darrow a 5 if my scheduled oil changes wouldn't take 1.5-2 hours every single time. Other than the length of appointments, I am sat I would rate Russ Darrow a 5 if my scheduled oil changes wouldn't take 1.5-2 hours every single time. Other than the length of appointments, I am satisfied More

I asked for the free car wash but it was not done. They did not put a new stick in my top left windshield. And they raise a price $20. If you're going to raise the price at least give the best service They did not put a new stick in my top left windshield. And they raise a price $20. If you're going to raise the price at least give the best service. More

I had the car inspected by another shop before towing it to Kia for them to inspect for a warranty claim. Since I already knew the issue with the car, I was treated to the service dept repeatedly gave me in to Kia for them to inspect for a warranty claim. Since I already knew the issue with the car, I was treated to the service dept repeatedly gave me incorrect information about what was broken. They also repeatedly did not answer the phone, only for me to call the receptuon desk and be routed to the service dept and immediately answered, meaning they were right by the phone the whole time. I was also assured when I first turned the car over that I would not be charged for the inspection sincr I told them what was wrong with the car when I brought it to them. Needless to say I was eventually charged for them to tell me things I already knew. I would call the service hilariously bad but as I am out over 300 dollars and several weeks of my life, there was nothing funny about it. In short I'd call their service negilent. More

Russ Darrow always delivers great service and they are upfront about what type of work needs to be done to the car. upfront about what type of work needs to be done to the car. More

Eric took time to explain in detail about maintenance on my Rio and time frames for those services. Was informative about recalls my Rio and time frames for those services. Was informative about recalls More

Took care of oil change and filter replacement in timely and professional manner. Also easy booking online and professional manner. Also easy booking online More

Excellent service as always. Prompt, cheaper than I expected from a dealership. Friendly guys in the office. Prompt, cheaper than I expected from a dealership. Friendly guys in the office. More

Got in right away and had someone assigned immediately. Done quickly and was completely satisfied Done quickly and was completely satisfied More