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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.6
39 Reviews

39 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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March 03, 2025

Staff is friendly ,the wait time was adequate, and the technician’s video was kind of helpful. More

by NS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Holm
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Mar 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mauro Perez Jr. mauro.perez@russdarrow.com

March 03, 2025

Service was great! Atmosphere was clean and inviting. Workers were very engaging, look forward to coming back.. More

by STANLEY122867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall the names at this time
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Mar 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Stanley, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mauro Perez Jr. mauro.perez@russdarrow.com

March 03, 2025

Helpful with finding a vehicle that was comfortable and fit my needs of what I was looking for! More

by CBRUHN1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett
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Mar 03, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

March 03, 2025

Wonderful customer service! I also felt very welcomed, and they did a great job on my car's detail. More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will, Cassidy
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Mar 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Maggie, for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

February 27, 2025

The service technician and customer representatives were nice and knowledgeable. Really appreciate their work and kindness. More

by Youjin Chung
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
Report | Print
Feb 27, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, Youjin, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

February 27, 2025

Russ Darrow is pretty awesome! Their establishment is always clean and they have convenient amenities for waiting guests. They always get me in and out pretty quickly and I am neve More

by JAQUE.CROSS1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Feb 27, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

February 27, 2025

I am waiting for a piece and after weeks waiting I didn't hear about it More

by HECTORHELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Mar 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Hector, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauro Perez Jr. mauro.perez@russdarrow.com

February 26, 2025

Close to my work. Friendly staff. Good work. Always a pleasure to take my car there for servicing. More

by JDBEADLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 26, 2025 -

Russ Darrow Collision Center Of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mauro Perez Jr. mauro.perez@russdarrow.com

February 26, 2025

Wonderful service especially liked video of needed repairs in the future .Moreover they service all makes and models More

by CRAIG.HOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Feb 26, 2025 -

Russ Darrow Collision Center Of Madison responded

Craig, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Madison! Mauro Perez Jr. mauro.perez@russdarrow.com

February 26, 2025

Service done as requested and a car wash, too! Unfortunately, the radio recall was unable to be fixed because it kept crashing. We’ll have to reschedule. More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 27, 2025 -

Russ Darrow Collision Center Of Madison responded

Hello Jean: Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

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