Russ Darrow Collision Center Of Madison - Service Center

Started right at time after I got there. I was there for a recall. Staff very friendly, courteous, and helpful. I was there for a recall. Staff very friendly, courteous, and helpful. More

Eric Pieper is a dedicated, reliable, hard-working, supportive, professional service manager. He knows what is the right thing to do & follows through to get it taken care of, no matter how long it tak supportive, professional service manager. He knows what is the right thing to do & follows through to get it taken care of, no matter how long it takes nor how many hoops have to be jumped through. He is always friendly & respectful in personal communication. More

Took my car in for a noise they had it three weeks picked up car and still same noise they replaced a part but definitely wasn’t the part that needed fix. They never drove the car to even know the noise nor up car and still same noise they replaced a part but definitely wasn’t the part that needed fix. They never drove the car to even know the noise nor double check with customer what they were hearing. A waste of time. Then I’m trying to get back in because car still isn’t fixed and I work two jobs so limited on time ask to come they tell me their tech that was working on my car is done before I can get there. They are telling me I need to stick to same tech for work. This is poor customer service definitely not convenient nor should a customer have to fit the schedule of a tech. I was referred there but I’m telling you I have no idea way because I definitely wouldn’t refer anyone to deal with this. Over a month later same noise same problem and they tell me I need to come in for same tech . I have to say this is crap customer service!!!!!! But don’t worry you guys definitely don’t have much to compete with there and your population is high so you get to be garbage. Then I just get I understand your frustration words are crap action please!!! Do something I don’t care about your words More

I always love coming here to get my oil change done! Joe is my favorite person in the world and I can’t wait to come back again. He’s serviced my family cars for years and I’m so happy I get to work wit Joe is my favorite person in the world and I can’t wait to come back again. He’s serviced my family cars for years and I’m so happy I get to work with him. More

Very respectful and made sure there wasn’t any other issues with the vehicle. Thank you! issues with the vehicle. Thank you! More

We had friendly service and quick appointment time. The job was done quickly and correctly. The job was done quickly and correctly. More

They greeted me n helped me even though I did not have a appointment. In n out fast. a appointment. In n out fast. More

Professional, reliable, trustworthy, skilled, competitive prices. I have gotten my vehicle serviced here since 2008. prices. I have gotten my vehicle serviced here since 2008. More

Had an appointment for an oil change. I was in and out in about an hour. I was in and out in about an hour. More