Russ Darrow Collision Center Of Madison

Jess was so helpful! Kia towed my car to Metro Kia (I hate that place) by mistake - they had to retow it to Russ Darrow. I called Jess and her colleague crying from being Kia towed my car to Metro Kia (I hate that place) by mistake - they had to retow it to Russ Darrow. I called Jess and her colleague crying from being stressed and they both reassured me everything was going to be ok and that they thought my vehicle would be fixed same day, but if not, they had options for me to still have a vehicle. I just always have great experiences with Russ Darrow! More

I spoke to a manager more than a couple weeks ago, but still have not had any action taken. I was told that it would be “made right”. I can’t imagine having less trust in a company. I bought a 35K$ car an still have not had any action taken. I was told that it would be “made right”. I can’t imagine having less trust in a company. I bought a 35K$ car and paid extra for the maintenance package. I’m regretting that decision. More

Very bad communication. You lost a good customer. We would have purchased a new car from you. You don't deserve our business. You lost a good customer. We would have purchased a new car from you. You don't deserve our business. More

Friendly customer service team. KIA team does a great job at keeping customer informed of what is being done and the time frame. The Tech video of your car in the service departmen KIA team does a great job at keeping customer informed of what is being done and the time frame. The Tech video of your car in the service department is nice touch. More

These guys were genuinely nice. They respected our budget and put us in a fun new car. The detail service we added was done in a couple of hours and looked nice. They respected our budget and put us in a fun new car. The detail service we added was done in a couple of hours and looked nice. More

I always have great service at Russ Darrow! Fast and do a great job with the inspections Fast and do a great job with the inspections More

Great service,great customer service and a clean and comfortable waiting area, never have had a problem with anything. Bought 4 of our last cars there. comfortable waiting area, never have had a problem with anything. Bought 4 of our last cars there. More

The service is always good and they get me in and out quickly every time. quickly every time. More

The service was prompt. And the staff was very courteous and professional. Will be back . And the staff was very courteous and professional. Will be back . More

I was treated very well. The staff took care of all the paperwork, and I was in and out in record time. I got a great vehicle and am very pleased. The staff took care of all the paperwork, and I was in and out in record time. I got a great vehicle and am very pleased. More