Russ Darrow Collision Center Of Madison

I had the car inspected by another shop before towing it to Kia for them to inspect for a warranty claim. Since I already knew the issue with the car, I was treated to the service dept repeatedly gave me in to Kia for them to inspect for a warranty claim. Since I already knew the issue with the car, I was treated to the service dept repeatedly gave me incorrect information about what was broken. They also repeatedly did not answer the phone, only for me to call the receptuon desk and be routed to the service dept and immediately answered, meaning they were right by the phone the whole time. I was also assured when I first turned the car over that I would not be charged for the inspection sincr I told them what was wrong with the car when I brought it to them. Needless to say I was eventually charged for them to tell me things I already knew. I would call the service hilariously bad but as I am out over 300 dollars and several weeks of my life, there was nothing funny about it. In short I'd call their service negilent. More

Eric took time to explain in detail about maintenance on my Rio and time frames for those services. Was informative about recalls my Rio and time frames for those services. Was informative about recalls More

Took care of oil change and filter replacement in timely and professional manner. Also easy booking online and professional manner. Also easy booking online More

Service was prompt and every service person was friendly. The scheduled maintenance was finished when promised and car was washed. I received a short video from the tech who worked on the car - nice touch. The scheduled maintenance was finished when promised and car was washed. I received a short video from the tech who worked on the car - nice touch. More

Excellent service as always. Prompt, cheaper than I expected from a dealership. Friendly guys in the office. Prompt, cheaper than I expected from a dealership. Friendly guys in the office. More

Got in right away and had someone assigned immediately. Done quickly and was completely satisfied Done quickly and was completely satisfied More

They were quick to get my vehicle in and they did a good and fast job on my car and they even washed it. good and fast job on my car and they even washed it. More

The people who work here know what they are doing. I trust them to do things correctly. They are AWESOME I trust them to do things correctly. They are AWESOME More

I was at the dealership for an oil change. I made my appointment online but must not of finalized the appointment. I went to the dealership when I made the appointment only to find out they I made my appointment online but must not of finalized the appointment. I went to the dealership when I made the appointment only to find out they didn't have me scheduled. Eric the service writer made sure he fit me in and I left a happy customer once again. More

Said the work would be charged for three hours work and then told me the front brake lines were better and that was the reason for the reduction. Greaewss left on my door handle when I picked up my car. then told me the front brake lines were better and that was the reason for the reduction. Greaewss left on my door handle when I picked up my car. More