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Russ Darrow Collision Center Of Madison

Madison, WI

Overview
Employees
Reviews
4.3
131 Reviews
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6525 Odana Rd

Madison, WI

53719

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Showing 131 reviews

May 11, 2025

Joe is great, always make sure ro do what he can to make sure every visit is pleasant. They were running behind and my normal 1 hr appointment took closer to an hour and 45 minutes, but that aside very p More

by DEANNA.OESTREICHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in Service
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May 11, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

May 10, 2025

Oil, lube & filter was done quickly. Let me know that I needed a new air filter. I was done in about an hour. More

by JLSANDER70
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Collision Center Of Madison. We look forward to having you as one of our valued customers for many more years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

May 08, 2025

Jessica did an excellent job of keeping me informed of the progress. Service technician completed work quickly and efficiently. Thanks. More

by jeanh96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 08, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

May 07, 2025

I am satisfied Good customer service punctual good communication Reliable and trustworthy service and good technicians More

by GUIDOBECERRAC
Recommend Dealer
Yes
Employees Worked With
Erik
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May 07, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

May 06, 2025

Good communication, efficient. Customer service was very good with communication and being efficient. That's all I've got. More

by BRAXYKJ
Recommend Dealer
Yes
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May 06, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mauro Perez Jr. mauro.perez@russdarrow.com

May 04, 2025

It all went smoothly, but the video that they sent me afterward was technically poor quality, hard to hear what the technician was saying. More

by MDURUSS
Recommend Dealer
Yes
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May 04, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

May 03, 2025

Service was good, with one exception. My fuse box cover was off and wasn't discovered till I was home More

by merlotboss
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
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May 04, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mauro Perez Jr. mauro.perez@russdarrow.com

May 02, 2025

I'm always treated by Joe or others with friendly and professional service. I love Russ Darrow on Odana!! More

by SUEGR60
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

May 02, 2025

very fast and efficient. very fast and efficient. very nice staff to work with. i will return in the future. More

by IMAPRINTER
Recommend Dealer
Yes
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May 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

May 02, 2025

The Service center told me 2 (two) times they would send me a video of the inspection that was completed for my needed service. I never received 1 (one). More

by BTWHALEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
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May 06, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

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