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Russ Darrow Collision Center Of Madison

Madison, WI

Overview
Employees
Reviews
4.3
131 Reviews
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6525 Odana Rd

Madison, WI

53719

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Showing 131 reviews

February 15, 2025

Very bad communication. You lost a good customer. We would have purchased a new car from you. You don't deserve our business. More

by CHIMPS68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will, jess
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Feb 20, 2025 -

Russ Darrow Collision Center Of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

February 13, 2025

Friendly customer service team. KIA team does a great job at keeping customer informed of what is being done and the time frame. The Tech video of your car in the service departmen More

by Heinedl.ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk, Jeffery Hilgers
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Feb 13, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. Joe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

February 11, 2025

These guys were genuinely nice. They respected our budget and put us in a fun new car. The detail service we added was done in a couple of hours and looked nice. More

by Steve Abercrombie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can't remember
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Feb 12, 2025 -

Russ Darrow Collision Center Of Madison responded

Steve, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mauro Perez Jr. mauro.perez@russdarrow.com

February 10, 2025

I always have great service at Russ Darrow! Fast and do a great job with the inspections More

by TSARNDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe always does great. I am not sure the name of the gentleman that helped this time
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Feb 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Collision Center Of Madison. We look forward to having you as one of our valued customers for many more years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

February 09, 2025

Great service,great customer service and a clean and comfortable waiting area, never have had a problem with anything. Bought 4 of our last cars there. More

by andykrogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name but he's always there.
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Feb 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Andy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

February 09, 2025

The service is always good and they get me in and out quickly every time. More

by LAREISEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

February 09, 2025

The service was prompt. And the staff was very courteous and professional. Will be back . More

by ddeaces71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

February 09, 2025

I was treated very well. The staff took care of all the paperwork, and I was in and out in record time. I got a great vehicle and am very pleased. More

by DONCME24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chizever
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Feb 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad Jonathan and our team were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

February 03, 2025

The service people were friendly and competent. The service was done quickly. I like the Lyft service. More

by mikepartsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but he was awesome. Maybe it was Eric?
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Feb 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

February 02, 2025

It’s always kind and friendly. I would like to recommend other people to get a service from there. More

by NONE.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willow
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Feb 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mauro Perez Jr. mauro.perez@russdarrow.com

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