Back

Russ Darrow Collision Center Of Madison

Madison, WI

4.3
98 Reviews
Contact Dealership

6525 Odana Rd

Madison, WI

53719

Directions

Filter Reviews By Type

Showing 98 reviews

April 24, 2025

See above I was impressed with your sales force. I like Tony, easy going and not forceful. Your finance person was forceful but in a good way. I ended up taking all of the add ons despite several pe More

by CSARA0495
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 24, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Mauro Perez Jr. mauro.perez@russdarrow.com

April 23, 2025

I felt at ease with the process and Michael. All my questions and concerns were explained I n detail to my satisfaction. More

by CURTIR45
Recommend Dealer
Yes
Employees Worked With
Michael Krumm
Apr 23, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mauro Perez Jr. mauro.perez@russdarrow.com

April 22, 2025

Nice waiting area. Efficient service department. Car wash left hard-water drops on windshield and hood. More

by Deacon Tim Reilly
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 22, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

April 22, 2025

Joe has always been so good to me. He's always showing up with the best customer service you can ask for. He is the only reason why I keep going back to this specific dealership for an More

by SHABABSHARAR1
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 22, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

April 21, 2025

Everyone is so kind, helpful, and great at communicating. I would rate Russ Darrow a 5 if my scheduled oil changes wouldn't take 1.5-2 hours every single time. Other than the length of appointments, I am sat More

by kenzieroo42
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 21, 2025 -

Russ Darrow Collision Center Of Madison responded

While we're glad that you had an overall positive experience, we do apologize for the long wait. Thank you for bringing it to our attention! If you'd like to discuss your experience in more detail, please feel free to contact us directly. We sincerely appreciate your business and hope you will give us another opportunity to serve you. Mauro Perez Jr. mauro.perez@russdarrow.com

April 21, 2025

I asked for the free car wash but it was not done. They did not put a new stick in my top left windshield. And they raise a price $20. If you're going to raise the price at least give the best service More

by toooldforthis2
Recommend Dealer
Yes
Apr 21, 2025 -

Russ Darrow Collision Center Of Madison responded

We're sorry to hear that you weren't fully satisfied with your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mauro Perez Jr. mauro.perez@russdarrow.com

April 19, 2025

Russ Darrow always delivers great service and they are upfront about what type of work needs to be done to the car. More

by NHCLARK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mauro Perez Jr. mauro.perez@russdarrow.com

April 19, 2025

Eric took time to explain in detail about maintenance on my Rio and time frames for those services. Was informative about recalls More

by Tara Schneider
Recommend Dealer
Yes
Employees Worked With
Eric in Service
Apr 19, 2025 -

Russ Darrow Collision Center Of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Madison! Mauro Perez Jr. mauro.perez@russdarrow.com

Apr 19, 2025 -

Tara Schneider responded

Thanks again Eric!

April 19, 2025

I had the car inspected by another shop before towing it to Kia for them to inspect for a warranty claim. Since I already knew the issue with the car, I was treated to the service dept repeatedly gave me in More

by Spifkne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Russ Darrow Collision Center Of Madison responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mauro Perez Jr. mauro.perez@russdarrow.com

April 17, 2025

Took care of oil change and filter replacement in timely and professional manner. Also easy booking online More

by TCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

1
...