Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison
Madison, WI
439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 439 reviews
Helpful January 13, 2021
Timely service, thorough review of what service I needed today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with! today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with! More
by Bryan K
Employees Worked With
Jessica Zurn, Bryan Kufalk
January 08, 2021
I had a 10:00 appointment,for an oil change and tire rotation..I asked Ian about the recommended replacing of the AC filter.. He patiently explained how it works and why it needed changing. He was done rotation..I asked Ian about the recommended replacing of the AC filter.. He patiently explained how it works and why it needed changing. He was done by 11:00 and even fixed a recall item I was not aware of. Very nice, polite, knowledgeable and personable young man. I will request him for my next service. More
by phenom.woman60
Employees Worked With
Ian Johnson,
January 07, 2021
Russ Darrow is the best dealership in Madison. Friendly staff, salesman I worked with many times is very knowledgeable on the vehicles that he sells. staff, salesman I worked with many times is very knowledgeable on the vehicles that he sells. More
by Lou
Employees Worked With
Lucas Branum
January 05, 2021
Dealer is charging 3.5% additional fee to use a credit card to pay for regular service. Enough for me to look elsewhere for service and buying a car. card to pay for regular service. Enough for me to look elsewhere for service and buying a car. More
by 750 buyer
Employees Worked With
Lucas Dendaas
January 04, 2021
Robert was very informative about the various features of each model. He was very informative and thorough when discussing the features on my new car. Jeremy explained all the paperwork very well and explain each model. He was very informative and thorough when discussing the features on my new car. Jeremy explained all the paperwork very well and explained exactly what we were signing etc.. We are VERY happy with their service and the vehicle we purchased! More
by catamurray
Employees Worked With
Tom (manager), Jeremy Olson, Robert Phillips
January 04, 2021
Very helpful and knowledgeable staff. Called and set an appointment to look at a truck and was in and out with a brand new Ram same day! appointment to look at a truck and was in and out with a brand new Ram same day! More
by Jeffkurth50
Employees Worked With
Alyson Mohr, Andrew Carter
December 30, 2020
Just had a quick bulb replacement done, but they were very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! More
by mlovicott
Employees Worked With
Rob Jensen
December 27, 2020
I bought a car before at this dealership, always very professional and helpful, I would buy again and tell a friend also. I really love my new vehicle. professional and helpful, I would buy again and tell a friend also. I really love my new vehicle. More
by Jillsbrock
Employees Worked With
Don Brock. Chris
December 19, 2020
On my third Jeep! Super helpful and friendly! Ask for Lucas B! Had my car picked out and waiting for me. Took about 45 minutes and out the door. Lucas showed me all the beeps and whistles! I have a lot t Lucas B! Had my car picked out and waiting for me. Took about 45 minutes and out the door. Lucas showed me all the beeps and whistles! I have a lot to learn! Thanks!! More
by Terri
Employees Worked With
Lucas Branum, Jessica Zurn
