Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison

This is the third vehicle I have purchased from this dealership, I have always had wonderful luck. They always do their best to get me the best deal for my purchase. This time I worked with Bob, process dealership, I have always had wonderful luck. They always do their best to get me the best deal for my purchase. This time I worked with Bob, process was informative and quick. Really appreciate the help and time he provided me. More

Very helpful and friendly service. Did not feel pressured like I felt at other dealerships. Had helpful information and was willing to run different numbers and look at different vehicles options. like I felt at other dealerships. Had helpful information and was willing to run different numbers and look at different vehicles options. More

Absolutely horrible. They're nice to you if you're spending money, but when you take your car there a week after you buy it because your 4x4 went out, they're rude. I've had this car less than 4 month spending money, but when you take your car there a week after you buy it because your 4x4 went out, they're rude. I've had this car less than 4 months, and I've only actually had it for about a month and a half. It's been in the shop so much. I took it to my mechanic after it came back from Russ Darrow with more issues than it came with. I've now put 3k into repairs for a car I've had less than 4 months. I didn't want the car originally and got pushed into it, when I asked what was wrong they said nothing was wrong and it was sound. Come to find out the brakes have been leaking for a while, the tire was fixing to fall off, tie rod, ball joint, wheel bearing, and brake pads all needed replacing already. The struts are wearing out way too soon. I'm glad I took it to my mechanic instead of Russ Darrow, I'm driving cross country in a couple weeks and there's no way I would have made it safely if I had just trusted Russ Darrow. I will never purchase from one of those snakes again. They screwed me up the xxx and now because of all the money I have to put into repairs, I'm having to take out a loan to pay my bills. Never ever buy from them if you want a reliable vehicle. They cannot sell you a decent car. More

The Russ Darrow team is top notch. They always go the The Russ Darrow team is top notch. They always go the extra mile and take care of me. Thomas and Lucas worked together seamlessly to take in my ol The Russ Darrow team is top notch. They always go the extra mile and take care of me. Thomas and Lucas worked together seamlessly to take in my old Jeep and send me off in my new one. More

The staff at Russ Darrow East was very helpful and made the process as easy as possible...Thank you everyone! We look forward two working with everyone in the future. the process as easy as possible...Thank you everyone! We look forward two working with everyone in the future. More

Very helpful with ordering the exact vehicle I wanted , and getting all the accessories I wanted on the Jeep. They made all the arrangements to have the accessories installed at my convenience. and getting all the accessories I wanted on the Jeep. They made all the arrangements to have the accessories installed at my convenience. More

Very disappointed a certified preowned vehicle needs a new set of 4 tires a few months after leaving the lot. Expectations of certified would be tires in excellent shape or replaced / new. Not needing re new set of 4 tires a few months after leaving the lot. Expectations of certified would be tires in excellent shape or replaced / new. Not needing replacement. This is a safety issue. Poor approach on Darrow’s part. More

Friendly and Professional, every single person I encountered! Lucas spent much time explaining everything to me to ensure I received the best deal as well as explaining everything about my new car. encountered! Lucas spent much time explaining everything to me to ensure I received the best deal as well as explaining everything about my new car. Would buy from Russ Darrow again as it was a positive experience. More

Brought car in for oil change and adding an accessory quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete. quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete. More

Emergency stop at this dealership during travel through the area and they did not disappoint! Got us right in and back on road quickly. Very courteous service department and we appreciate! the area and they did not disappoint! Got us right in and back on road quickly. Very courteous service department and we appreciate! More