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Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison

Madison, WI

4.8
439 Reviews

3502 Lancaster Dr

Madison, WI

53718

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Showing 439 reviews

July 28, 2021

Was on a roadtrip from California needed my oil changed. Called the Dealership side they had an express lube..everyone very friendly and professional.Over heard service adviser explaining services being d More

by William from California
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
Jul 29, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for the review, we appreciate your business!

July 19, 2021

Very nice people and a ‘no pressure’ environment. Tyler J. (Madison East) was wonderful to work with! I highly recommend him if you are looking for a new or used car. Ms. Voogd in the finance department d More

by debbieoldenburg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Voogd was wonderful to work with and took her time and answered our questions clearly and concisely., Tyler Johnson
Jul 29, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

June 19, 2021

Great experience and salesperson. They were very knowledgeable, helpful, courteous. I would definitely recommend them and go to them for my next purchase. Very happy! More

by Ginny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Phillips
Jul 29, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

June 14, 2021

Easy to deal with , great customer service special BRIAN at service department . Easy to make appointments . Service department very good job .on time to handle the job done More

by Gallagher0326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
Jul 29, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business.

June 10, 2021

Always great service, no matter who you deal with!! Very convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 More

by Kelly M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas, Steven Fassbender, Ian Johnson,, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Rob Jensen
Jul 29, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

June 09, 2021

Friendly and Easy people to chat with - accommodating and patient. I hate buying cars (new or used) but would consider Russ Darrow when buying again. More

by Mteg316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Hannah
Jul 29, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your comments, we appreciate your business!

May 26, 2021

Best dealer I’ve ever worked with. The sales staff and managers went above and beyond expectations. From initial interest in vehicle to final sale their team is the best! More

by tsjb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Malloy, Robert Phillips
May 27, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

May 20, 2021

Did not disclose it was a rental even when we asked directly. Carfax found in back seat pocket after sale. Minimal response to concerns with non disclosure that car was a previous rental, no owners m More

by Red
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Phillips
May 18, 2021

Second vehicle purchase with Russ Darrow, two for two on good experiences. Staff is friendly and do a good job of making you feel like they are there to help. More

by JustMe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
May 18, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your reviw, we appreciate your business!

May 13, 2021

They did a great job from beginning to end. Great test drive, fast paper work, and great explanation of all the features of the new vehicle. More

by hinz12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Phillips
May 14, 2021 -

Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison responded

Thank you for your review, we appreciate your business!

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