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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.2
157 Reviews

157 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

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January 26, 2025

Love the new building compared to the old building. Waiting area is very nice and comfortable. More

by billyd82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Hi Billy: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

January 26, 2025

Bought my last 2 cars from Russ Darrow and will probably buy my next one as well. More

by SEITZLORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 26, 2025

Russ Darrow is convenient and professional to deal with. It would be nice if the on line scheduling was more user friendly. But on site service is great. More

by ANNETTEKAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Hi Annette: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 26, 2025

They are fast and efficient. Comfortable waiting area and exceptionally friendly people. Definitely worth the trip More

by CACASETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHAUN WILSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

January 23, 2025

Worked with me to get Durango with no high pressure tactics and was a good experience More

by KMSISME
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Falconer
Jan 24, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

I had a great experience at Russ Darrell. The service department is very knowledgeable of all repairs to be done. My service advisor. Miranda was awesome. They sent me a video when the work w More

by CHRISMCDONALD30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Chris, and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

January 21, 2025

Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand on More

by DYLANRAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wilder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

January 20, 2025

Joshiah was extremely helpful, communicated the status of my repair and very friendly. He did an outstanding job! More

by cschultz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Josiah here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 19, 2025

Everyone was very courteous and willing to help. Explained the service they provided and what needed to be done. More

by TTISCHENDORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2025

Good service. Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor More

by scott.j.van.slyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

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