Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Excellent Service Every Time! Greeted with a smile in a timely manner, my service work was completed properly. Including a complementary wash, my car was ready well before my expected wait time. timely manner, my service work was completed properly. Including a complementary wash, my car was ready well before my expected wait time. More

After three times to determine what was wrong with my truck. They charged me a premium price to swap out the bad unit. I don't see why after two times of removing the defective unit, cleaning it, reinsta truck. They charged me a premium price to swap out the bad unit. I don't see why after two times of removing the defective unit, cleaning it, reinstalling it, the third time full labor. On a $580 part the final bill was $1,011.00 and change. Wow those are expensive bolts. All three of them that are right on the side of the transfer case. $143 a bolt.... I am getting to old to crawl on the ground to do it. Will be thinking three times before I have them work on a anything that doesn't have a warranty associated with it. More

Everyone we worked with was great have no complaints. Katie and dennis in service were amazing very helpful and they explain everything very well. We will definitely come back if we need to. Katie and dennis in service were amazing very helpful and they explain everything very well. We will definitely come back if we need to. More

The service was prompt and courteous. The staff is always helpful and friendly. Work was completed as expected with no issues. My favorite dealer to go to for any service helpful and friendly. Work was completed as expected with no issues. My favorite dealer to go to for any service More

Oil Change I drove to the dealership to see when I could get an oil change and they said right now. They checked me in and asked for the keys while I went and s I drove to the dealership to see when I could get an oil change and they said right now. They checked me in and asked for the keys while I went and sat down and had a hot cholcolate. About the time I finished my drink the car was done and I paid for the oil change and was on my way home. Couldn't have been a better experience. More

Took my vehicle in for a recall and potential warranty issue. The service department went above and beyond to make sure I was satisfied with the outcome. Thanks again! issue. The service department went above and beyond to make sure I was satisfied with the outcome. Thanks again! More

Dealer comp new car maintenance Prompt no appointment oil changes, tire rotation, multi point inspection and a car wash included. Made no difference that I bought my car from a diffe Prompt no appointment oil changes, tire rotation, multi point inspection and a car wash included. Made no difference that I bought my car from a different Darrow dealer. Friendly service. More

Although it took quite a bit of time the did everything to make the experience as good as possible. They care about their customers. Good experience to make the experience as good as possible. They care about their customers. Good experience More

Detail work Spent $150 on a car detail and it was awful, they had my car the whole day... the seats didn’t even get a wipe down. The young kid who did it apologiz Spent $150 on a car detail and it was awful, they had my car the whole day... the seats didn’t even get a wipe down. The young kid who did it apologized and said they sold a bunch of cars... and the lighting is bad in the shop so they can’t see?! I felt bad for him but sent it back in for another 30 min... still not great but I had to leave. More

2016 Dodge charger The people are very courteous and her helping me work through a rattling noise in the front end of the car front struts were ordered and will be sched The people are very courteous and her helping me work through a rattling noise in the front end of the car front struts were ordered and will be scheduled for next week. Couldn't ask for more very happy that they're skilled staff was able to hear and recognize the sound I described. More