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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.2
155 Reviews
Call Service Center (262) 429-8403

155 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

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May 10, 2025

Frustrating and inconvenient They cancelled the appointment after jeep was left on lot, I was 'contacted' via a voicemail left at the wrong phone number because they no longer had the part that the More

by fatboygumption
Recommend Dealer
No
Employees Worked With
Miranda Zarling
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Zarling
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May 08, 2025

Friendly service people. Quick service. Convenience in everything that they do. Loyal to their customers. More

by KAPELKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2025

Awful. This car should have never been on the lot. Transmission issues right off the lot. Lug nuts not tightens 3 month after purchase. Now my car sat at th More

by CASSIE.WIMER
Recommend Dealer
No
Employees Worked With
Josiah Hermann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
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May 07, 2025

They were very helpful and took the time to find vehicles ahead of time to test drive Sam and Tony were awesome to work with More

by AJTORRES417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew,Sam
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May 07, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 06, 2025

Great place Great people . Worked with me to get the deal done at the perfect price ! Highly recommend ! !! More

by MOTONICOMILWAUKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in sale and Mr Garcia 100 stars
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May 06, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 02, 2025

Quick, Easy, Fair! The staff has been very welcoming, positive and knowledgeable. I love my new JEEP! More

by SKTESKA
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Zarling
Report | Print
May 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 28, 2025

Everything went great and all of my questions were answered. Thank you for following up More

by MEKAJAC
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Wisneski
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Apr 28, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

April 28, 2025

Got job completed and enjoyed some complimentary refreshments. Nice trip! Got exactly what needed to get done and it was enjoyable. More

by gleurquin
Recommend Dealer
Yes
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Apr 28, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

April 26, 2025

Very professional Courtesy, friendly, got my Jeep done in a timely manner. Knew what the problem was and fixed it More

by Dschmahl1968
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Zarling
Report | Print
Apr 26, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

April 25, 2025

I have a rating of 3 because I had to come back 2 days later after my oil change because there was a oil leak on my garage floor. That trip caused me to have to sit at the dealership twice as long as the More

by 18KMANDERSON
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
Report | Print
Apr 26, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

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