Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

The service at Russ Darrow was exceptional. We had a flat tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welco tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welcoming. More

Had our oil changed and tires rotated. Very friendly service department. We were in and out really fast. They seemed busy so we were impressed by how quickly they were done with our vehicle. service department. We were in and out really fast. They seemed busy so we were impressed by how quickly they were done with our vehicle. More

Came in with a brake problem on one wheel I thought. Luke called me and said I needed a front brake job. He explained the problem and I told him to do it. Heading on vacation to the west in the mountains. Tr called me and said I needed a front brake job. He explained the problem and I told him to do it. Heading on vacation to the west in the mountains. Truck was done in a timely fashion and great communication with Luke. Thanks Russ Darrow. AAA More

Luke in Service at Russ Darrow Madison Wi. East side always does a great job of taking care of my husband and I. Thank you, Luke your the BEST! always does a great job of taking care of my husband and I. Thank you, Luke your the BEST! More

I bought this car from Russ Darrow a few years back. Since day one I’ve had issues. Every time they resolve them. But it’s always had an electrical gremlin. replaced battery five times in two years. N Since day one I’ve had issues. Every time they resolve them. But it’s always had an electrical gremlin. replaced battery five times in two years. Now something draining battery. Chris Ziegler finally found it. He wouldn’t give up. After so many service calls I took it back to dealer. Hoping this is the end of the gremlins !!! More

Steve explained everything to me in detail before he did any work. I can’t thank you enough Steven for providing such great customer service Today!! any work. I can’t thank you enough Steven for providing such great customer service Today!! More

Had my Dodge Dart serviced this morning at Russ Darrow Dodge in Madison. Chris Ziegler was the service advisor that handled my service. Chris greeted me by name as soon as I entered the service departme Dodge in Madison. Chris Ziegler was the service advisor that handled my service. Chris greeted me by name as soon as I entered the service department and knew what service I had requested to be done. I had an oil change, tire rotation, cabin air filter, and a recall notice taken care of. I was in and out in less than an hour. I have always been impressed with the service and customer relation dealing with Chris. He is extremely knowledgeable and treats the customer with respect, all with a smile on his face. More

Stopped in for an oil change on Saturday morning. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. More

The service technician Chris is always warm and welcoming. He always goes out of his way to make the experience extremely pleasant. Thanks for the continued great service! welcoming. He always goes out of his way to make the experience extremely pleasant. Thanks for the continued great service! More

I won’t take my Jeep anywhere else. I drive 30 minutes to get to this dealership. There are other places to take it to that are closer to my house. I know the customer service I will get here and they will d get to this dealership. There are other places to take it to that are closer to my house. I know the customer service I will get here and they will do the work correctly. I haven’t ever had to worry about the work I have done. I’m happy to drive the 30 minutes! More