Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Great service manager Service manager was helpful in check-in and suggesting maintenance in next visit. Good attitude and helpful. Rob Kulp was very courteous and helpful. Service manager was helpful in check-in and suggesting maintenance in next visit. Good attitude and helpful. Rob Kulp was very courteous and helpful. Thanks More

Oil change Service is always within reasonable wait time. Pricing is fair and staff is always professional. Flavored popcorn is a huge plus with plenty of beve Service is always within reasonable wait time. Pricing is fair and staff is always professional. Flavored popcorn is a huge plus with plenty of beverages to choose from. More

Exceptional service It's a fast and friendly dealerhip and the staff always taking the extra steps to satisfy customers. Recommending this dealership to friends and famil It's a fast and friendly dealerhip and the staff always taking the extra steps to satisfy customers. Recommending this dealership to friends and families. More

Oil change Went in for and oil change. Was told I need a new radiator on a 2016 van. I was also told someone would contact me for a quote and no one has contacte Went in for and oil change. Was told I need a new radiator on a 2016 van. I was also told someone would contact me for a quote and no one has contacted me yet. Also the paint on the hood is bubbling and was supposed to get a quote on that as well. More

Maintenance Rob was very helpful, very friendly and provided exceptional service. He answered all of my questions about my Jeep seeming weird/smelling like someth Rob was very helpful, very friendly and provided exceptional service. He answered all of my questions about my Jeep seeming weird/smelling like something was burning. Well done Rob! More

Friendly efficient service The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these days! More

Bryan did a great job! Bryan did a wonderful job of handling the service associated with my Jeep Renegade. All repairs seem to be in good order. I am shocked that Jeep has t Bryan did a wonderful job of handling the service associated with my Jeep Renegade. All repairs seem to be in good order. I am shocked that Jeep has the vehicle set up to take away four and all wheel drive capabilities when anything causes your check engine light to come on. So, if an oxygen sensor goes bad, you cannot utilize any 4x4 or all wheel drive options. THIS IS REALLY BAD IF YOU LIVE WHERE IT SNOWS. THIS IS ACTUALLY NEGLIGENCE IF YOU ASK ME. More

Great service Great service, fast and reasonable prices. Would highly recommend. You can setup appointment online and select what you need to be done and a time slo Great service, fast and reasonable prices. Would highly recommend. You can setup appointment online and select what you need to be done and a time slot that works for you. More

Suspension replacement Fair and courteous service provided by my repair coordinator Robb. He worked with Dodge to reduce extra costs associated with warranty repair. Dealer Fair and courteous service provided by my repair coordinator Robb. He worked with Dodge to reduce extra costs associated with warranty repair. Dealer great but Jeep warranty coverage less than impressive due to them not covering extra costs and parts replacement that were only incurred due to THEIR warranty issue due to rust. If it is a warranty issue (X-69 warranty bulletin) having to rip apart the rear is not my fault. Again the dealer was great and the people I was dealing with tried but Jeep just doesn’t really care More

Worst Experience Ever Service belittled us; should’ve apologized to us in front of the other 15 customers who witnessed. Lost a Loyal Combat Veteran Customer for Life. Service belittled us; should’ve apologized to us in front of the other 15 customers who witnessed. Lost a Loyal Combat Veteran Customer for Life. More