Russ Darrow Chrysler Dodge Jeep RAM of Madison

Service Dept needs service This review is mostly on the service department. It has taken 6 weeks and 3 visits to have our rear spoiler on our new van replaced after it fell off. This review is mostly on the service department. It has taken 6 weeks and 3 visits to have our rear spoiler on our new van replaced after it fell off. The parts were not ordered timely, or sent for painting the between the first and second visit, then after waiting around an hour on the second visit we were told they didn't order all the parts. Each time we had to contact the service department for information and follow up as the service writer didn't do his job. Finally the third visit took over 2 hours for a minor repair and again I had to go out and ask where my van was. Find another service department, and if it is a warranty/recall-go to a different Dodge. Even if you have to drive out of town, it will still get done faster More

TERRIBLE PLACE AND STAFF TOTALLY UNPROFESSIONAL. PLAYS GAMES WITH PRICES. REMINDS ME OF THE OLD FLIM FLAM WALK YOU UP THE LADDER GAMES. YOU ARN'T DOING YOURSELF ANY FAVORS AT TOTALLY UNPROFESSIONAL. PLAYS GAMES WITH PRICES. REMINDS ME OF THE OLD FLIM FLAM WALK YOU UP THE LADDER GAMES. YOU ARN'T DOING YOURSELF ANY FAVORS AT THIS PLACE. More

excellent as well as pleasant This is my second time buying a car We had a caring and patient sales person Will definitely go back to Russ Darrow for maintenance and other repairs This is my second time buying a car We had a caring and patient sales person Will definitely go back to Russ Darrow for maintenance and other repairs when needed. I got a perfectly clean used vehichle at a price I could afford.   More

fast car buying! It's usually a pain buying a car from a dealership They were able to answer all of my questions about the car in question Thank you very much for the It's usually a pain buying a car from a dealership They were able to answer all of my questions about the car in question Thank you very much for the great service. I had a great experience and will continue to recommend Russ Darrow The sales staff took their time to go through everything with us More

Helpful, friendly, no-nonsense service in buying a car. Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock. More

thank you The perspective of the staff all the far to the stores owner was positive and rise. Our credit wasn't smart, and that we failed to assume we'd be able The perspective of the staff all the far to the stores owner was positive and rise. Our credit wasn't smart, and that we failed to assume we'd be able to get another automobile while not aiming to a get here, pay here business. we tend to were wrong, the trouble this store exercised to induce us supported was tremendous. The workers was able to place us into a vehicle that supported our wants. More

Russ Darrow Chrysler Jeep Dodge Review I usually dread automotive searching however Russ Darrow try to perceive your desires as an individual. They offered to allow us to take the car on an I usually dread automotive searching however Russ Darrow try to perceive your desires as an individual. They offered to allow us to take the car on an extended test drive to get a far better feel about it. I completely love my car from Russ Darrow More

very impressed! This was one among the foremost pleasant experiences we've had. When we are within the marketplace for a replacement automobile they're my 1st choice! This was one among the foremost pleasant experiences we've had. When we are within the marketplace for a replacement automobile they're my 1st choice! We were very impressed! Thanks very much for the good service. More

good experience, the Darrow Group did a great job getting me into a car that I wanted.The second time I Purchase a vehicle from them and it was a good experience,thank the Darrow Group did a great job getting me into a car that I wanted.The second time I Purchase a vehicle from them and it was a good experience,thanks. More

Great staff! The whole buying experience was made very simple and stress free. Our salesperson was friendly and very helpful everyone at Russ Darrow was knowledgea The whole buying experience was made very simple and stress free. Our salesperson was friendly and very helpful everyone at Russ Darrow was knowledgeable and informed. They really have a Great staff! More