Russ Darrow Chrysler Dodge Jeep RAM of Madison

Excellent Car Buying Experience My husband and I were so happy with our experience working with Michael on the purchase of our latest vehicle. Usually, buying a car is not my favorit My husband and I were so happy with our experience working with Michael on the purchase of our latest vehicle. Usually, buying a car is not my favorite thing to do. I don't like being pushed or rushed into decisions. I typically come in with a good idea of what I'm looking for and don't want the runaround. Thanks to Michael, we didn't have to deal with any of that. He was friendly, customer focused, and absolutely not pushy. We didn't feel pressured or rushed at all in our decisions. Overall, it was a great experience, and we would definitely work with Michael and Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison again! More

Professional and Personable I don’t give high ratings lightly. My experience (again!) was excellent. My sales person, Lucas, was knowledgeable, professional and responsive to my I don’t give high ratings lightly. My experience (again!) was excellent. My sales person, Lucas, was knowledgeable, professional and responsive to my interests. Also very personable which is always a plus. The business agent, Tom, was professional and explained the process and my options clearly. This is my second purchase and I have serviced 3 jeeps here. My main service guy, Chris - and Paul and Rob before - has always been top notch. Simply, Russ Darrow gets the customer service side of the business. I highly recommend them. I won’t go elsewhere. jb More

Car purchase I had a great experience with the sales team and management everything went well and smooth . Friendly atmosphere I had no pressure I would recommend I had a great experience with the sales team and management everything went well and smooth . Friendly atmosphere I had no pressure I would recommend going to this dealership.Keep up the good work ! More

Great service from Lucas and Tom Lucas was great help narrowing down the vehicle I was looking for. Explained things well, didn't rush us, excepted what I was looking for, and didn't Lucas was great help narrowing down the vehicle I was looking for. Explained things well, didn't rush us, excepted what I was looking for, and didn't push to buy anything more expensive. He was very understanding of my needs. Tom took care of financing and also explained things well and was a great assist in my decisions in the process. More

Maintenance Came in for oil change, advised I had bad air filter, and nail in my tire. Also noted my tire pressure sensor was bad. They did not miss anything, goo Came in for oil change, advised I had bad air filter, and nail in my tire. Also noted my tire pressure sensor was bad. They did not miss anything, good service More

Great Experience Michael & Tom did an excellent job helping though the trade-in process and also helping me find the best financing option. Thanks to Russ Darrow for y Michael & Tom did an excellent job helping though the trade-in process and also helping me find the best financing option. Thanks to Russ Darrow for your great service. More

Service review Took my 2015 chrystler 200 there, and my car was two months past warranty. The service department was so great and was able to find a recall that was Took my 2015 chrystler 200 there, and my car was two months past warranty. The service department was so great and was able to find a recall that was causes my issues and so saved me money for not being under warranty. They were quick and efficient! More

Happy days Great cars, great people, good prices.. what more can you ask for? Love the low pressure sales and the super helpful assistance once the sale is in pr Great cars, great people, good prices.. what more can you ask for? Love the low pressure sales and the super helpful assistance once the sale is in process. More

No hassles Everyone I have dealt with there has been quick to answer q's and getting things done. From the start of my Lease to service, they are far better than Everyone I have dealt with there has been quick to answer q's and getting things done. From the start of my Lease to service, they are far better than what I have experienced in the past with other dealers. More

2nd time is the charm. Overall my experience was great, 2nd time in 2 years. Was able to get the truck I wanted, reasonable price brand new. I am satisfied with both my new Overall my experience was great, 2nd time in 2 years. Was able to get the truck I wanted, reasonable price brand new. I am satisfied with both my new purchases. More