Russ Darrow Chrysler Dodge Jeep RAM of Madison

Wonderful service Bought a certified wrangler from a separate dealership two weeks ago and the check engine light came on. Luke in the service department was more than Bought a certified wrangler from a separate dealership two weeks ago and the check engine light came on. Luke in the service department was more than accommodating to get the issue resolved along with another potential issue before it became a problem. He definitely made things as smooth as possible knowing of my recent purchase. More

Exceptional! Jason, the sales manager and Jeremy, the sales person were wonderful and friendly! Finance was quick and seamless. I would definitely recommend this Jason, the sales manager and Jeremy, the sales person were wonderful and friendly! Finance was quick and seamless. I would definitely recommend this dealership to family and friends. More

Oil change and inspection First time at this Jeep dealership. Steven was kind and provided me with great and honest information regarding my car. Will continue to visit this de First time at this Jeep dealership. Steven was kind and provided me with great and honest information regarding my car. Will continue to visit this dealership for future oil changes and issues. More

trading vehicle Great dealership with awesome employees. No hard core selling/pushing. They listen and provide! They take the time to show you options. Both new and Great dealership with awesome employees. No hard core selling/pushing. They listen and provide! They take the time to show you options. Both new and used to ensure you get what you want for the money you want to spend!!! More

Car is broken a month after purchasing Bought a 2013 Chevy Equinox on December 4, 2017. 2 days later, the engine started rocking while idling in traffic. The whole car was shaking because o Bought a 2013 Chevy Equinox on December 4, 2017. 2 days later, the engine started rocking while idling in traffic. The whole car was shaking because of this. A week or so later, I found out that the eco mode does not work while in the city, so I shut it off. Less than a week later my car began stalling at every single traffic light. It would start back up, but would stall again at the next light. Check engine light would not come on. My local mechanic told me I should take it to a Chevrolet dealer because of the check engine light not coming on. Made an appointment for January 6th as that was the soonest they could get me in. Car broke down on January 5th (literally 31 days after I bought it). Completely stalled in the middle of the highway, would not restart. Got it towed to mechanic. They checked it out the next day. Found out that there was a plug in the pcv in orifice manifold. Basically, the plug or clog caused oil to be pushed out of the rear main seal. Finally the seal broke and I lost all of my oil. Get it towed to a Chevy dealer to get it fixed they find out that the timing chain is also broken, the oil pump is seized up, there’s a crack in the exhaust manifold, and the catalytic converter is starting to melt. It’s $5,300 to replace everything. Russ Darrow won’t do anything for me besides that they “might be able to save me some money if I get it fixed at their dealership”. You can’t tell me that these issues or at least some weren’t there when I bought the car. I will never buy a car from them ever again, let alone do any business whatsoever. They sold me a car that had problems and it took just enough time to break (past the 30 days) and now they won’t do a single thing. Only positive experience was with the sales person, Graham, and the guy who did all of the financial things with us (cannot remember his name). More

Always helpful. We've purchased two vehicles from this dealer. The first time we visited Russ Darrow we had Bob help us and he was great. He didn't push us onto anyth We've purchased two vehicles from this dealer. The first time we visited Russ Darrow we had Bob help us and he was great. He didn't push us onto anything we couldn't afford, didn't want, or didn't need. He simply pointed us in the direction of the vehicle we had in mind and helped us find a happy median between everything we wanted and how much we were willing to pay. Bob's straight forward and reserved approach is the reason we requested Bob help us find our second vehicle as well. On our second visit we looked forward to Bobs usual cheerful attitude and courteous demeanor and we got exactly that. With all said and done, if you're looking for a straightforward, honest and helpful salesman to help you pick out your new vehicle, Bob's your guy! I wouldn't recommend anyone else! More

1st maintenance oil change etc A very good job no appointment just drove in and 45 min later oil and tire rotation done.. Car wash leaves car set no drying A very good job no appointment just drove in and 45 min later oil and tire rotation done.. Car wash leaves car set no drying More

Oil change Greeted upon arrival, explained why I was there, took my car to service it & was returned on a timely basis Also, great atmosphere & very friendly. Greeted upon arrival, explained why I was there, took my car to service it & was returned on a timely basis Also, great atmosphere & very friendly. They also supply free WiFi!! More

Great Service! Russ Darrow is one of the best dealerships in Madison hands down! I appreciate the service! Kevin was a great salesman and Jason Malloy and Ian Grey a Russ Darrow is one of the best dealerships in Madison hands down! I appreciate the service! Kevin was a great salesman and Jason Malloy and Ian Grey are very good guys! I definitely will return to buy another car, you can't go wrong buying a car from them! More

New Jeep What a great experience vehicle shopping Lucas was very knowledgeable took time to go over details and found the exact Jeep I wanted! Would totally re What a great experience vehicle shopping Lucas was very knowledgeable took time to go over details and found the exact Jeep I wanted! Would totally recommend buying a vehicle from Russ Darrow. More