Russ Braunecker Auto Group

Traveling Home We were traveling home to Indiana from St Louis when my Cadillac Escalade started to have problems. When I call this dealer and told them my problems, We were traveling home to Indiana from St Louis when my Cadillac Escalade started to have problems. When I call this dealer and told them my problems, they responded very quickly! The service guy was very knowledgeable and helpful! We finally made it to Effingham to this service center at 4pm. BTW... they close at 5pm. The whole staff was so friendly and helpful! We have a large family.....so 11 of us walked into the waiting area while the truck was being fixed. The staff offered us water, hot chocolate, a larger room to sit in, and was very kind! After about an hour, the truck was fixed and we were on our way! Thank you so much for helping us even so late in the day!! More

rip off I went there to have my ECM(computer) repaired, had my spark plugs changed which I had already purchased the plugs, and have the turn signals fixed. T I went there to have my ECM(computer) repaired, had my spark plugs changed which I had already purchased the plugs, and have the turn signals fixed. They were not working at all. Charged me 4 hours labor to straighten out bent terminals. Then 4 more hours "diagnosing" it before changing the plugs like I asked in the first place. As far as the signals go, they didn't fix them at all. Said they couldn't find parts in town and told me what their "best guess" as to what the problem was. Which was not right because I had already replaced the part they suggested. Charged me 1 hour labor plus "waste/disposal" fees. What waste and disposal comes from just looking at car but not fixing it? The turn signal work order was separate from the other repairs. More

Fixed Heating problem I contacted dealer about a heater problem. diagnosed as a seal was leaking. Dealer ordered parts. Once parts were in dealer called me. Dealer gave me I contacted dealer about a heater problem. diagnosed as a seal was leaking. Dealer ordered parts. Once parts were in dealer called me. Dealer gave me a new (less than 1000 Miles0 vehicle to drive. I had already made plans ti visit my brother 90 miles from Effingham. Dealer had no problem with the 200 miles. Dealer noticed another leak and ordered a second part. Heater was fixed and is working satisfactorily. A great deal of confidence. This is why I picked this dealer when buying a new car. More

just good people, mechanics and service dept are the best - all the people are great, they respect the buyer and go out of their way to take care of you be it with a loaner or whatever you need all the people are great, they respect the buyer and go out of their way to take care of you be it with a loaner or whatever you need More

Great service and deals Service department is great. Techs always do work expected. Appoinments are easily scheduled. I bought the truck here and received a great deal. Servi Service department is great. Techs always do work expected. Appoinments are easily scheduled. I bought the truck here and received a great deal. Service matches the product and sales. Highly recommend Matt and the team members! More

2017 Yukon Purchase We came down from Chicago to purchase our 2017 Yukon from Braunecker Auto Group. We actually ordered the new Yukon through them. Matt Braunecker talk We came down from Chicago to purchase our 2017 Yukon from Braunecker Auto Group. We actually ordered the new Yukon through them. Matt Braunecker talked us through every option and selection and explained everything in an honest and knowledgeable way. It was worth the drive down for the expertise and customer servicer that we received. When we took deliver of the vehicle, it was exactly as we ordered it and there was not one problem or issue with what we took delivery of. This was because of the time and guidance that we got deciding on all of the options on the front end. I highly recommend buying a new vehicle from them. More

purchasing a new vehicle made easy Kevin was my dealer he's very knowledgeable of their vehicles as are the entire staff they all make you feel very comfortable through the buying exper Kevin was my dealer he's very knowledgeable of their vehicles as are the entire staff they all make you feel very comfortable through the buying experience I can't say enough for the true professionalism of the entire staff Kevin Kyle Matt. Thanks Jon C More

Great experience Jane was incredibleally knowledgeable, and everyone was so nice. Great car biting experience. Lots of personal service. The lay out the information an Jane was incredibleally knowledgeable, and everyone was so nice. Great car biting experience. Lots of personal service. The lay out the information and let you make the decision. More

New vehicle purchase made easy with no pressure. I always try to buy local,with a dealership like this the choice was easy. Very friendly staff that went above and beyond my expectations from beginni I always try to buy local,with a dealership like this the choice was easy. Very friendly staff that went above and beyond my expectations from beginning to the end. I have purchased vehicles through other dealerships that never took the time to make sure you were treated like family, not just another sale. More

I had a great experience when I bought my GMC Yukon from this dealership. Kevin was awesome. The Yukon has been the best vehicle I have owned. Even though the purchase was a few years back, Kevin still t this dealership. Kevin was awesome. The Yukon has been the best vehicle I have owned. Even though the purchase was a few years back, Kevin still touches base with me. I will buy my next Yukon from here! More