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Rusnak/Westlake Audi - Service Center

Thousand Oaks, CA

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166 Reviews

166 Reviews of Rusnak/Westlake Audi - Service Center

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February 16, 2018

Very pleasant and efficient When I arrived at the dealership I was treated right away by a service member who I explained all the problems with the car to. My service assistant r More

by Flash13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2018 -

Rusnak/Westlake Audi responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience! -Ken C., General Manager

January 25, 2018

Service visit due to leak in passenger compartment. Jesus did a great job! Very courteous and professional. Rusnak Audi is great to work with. I really appreciate their knowledge and great customer s More

by garyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Rusnak/Westlake Audi responded

Thank you for your wonderful compliments to Jesus and our customer service team. Hope to see you soon! -Ken C., General Manager

January 23, 2018

An Experience This is the best dealership i’ve Gone so far. Always courteous and welcoming, couple of things you automatically expect when your trying to service yo More

by Aries A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed Galloway
Jan 26, 2018 -

Rusnak/Westlake Audi responded

We appreciate the review! We are glad that our team could provide a helpful and positive experience. Thanks again for your feedback and business! -Ken C., General Manager

Feb 05, 2018 -

Rusnak/Westlake Audi responded

Aries, thank you so much for taking the time to leave this amazing review. We are thrilled to hear we could go above and beyond your expectations -Ken C., General Manager

December 07, 2017

Outstanding service, thank you Carl Seehoffer! Carl & his team take the time to explain my vehicles concerns. He is honest, fair & I trust his judgement. I’ve owned multiple Audi’s based on his cap More

by KristyC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Seehoffer
Dec 18, 2017 -

Rusnak/Westlake Audi responded

Kristy, I am happy to hear that Carl and the Service team delivered a great experience. Thank you for your business! -Ken C., General Manager

November 17, 2017

Great Service Adam in the service department does an excellent job. He makes sure you get the service a quality dealer can provide. WELL DONE ADAM Rusnak needs more More

by mkirk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2017 -

Rusnak/Westlake Audi responded

Thank you for the kind regards to our team member Adam! We appreciate your feedback and your business. -Ken C., General Manager

October 19, 2017

Service Checking was fast and easy. Everything was explained to me. Turn around was 30 minutes faster than quited. The work was well done. Adam is pleasant an More

by Audiowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2017 -

Rusnak/Westlake Audi responded

Thank you for the great review of your Service experience. I am glad to know that you enjoyed thorough communication, and a quick experience. Thank you for recognizing Adam! -Ken C., General Manager

October 08, 2017

3rd time buyer at Rusnak Audi This is my first visit with my 3rd Audi purchased at Rusnak Audi. I am a loyal customer because of the superior service I receive when i come for serv More

by Gigi Lestak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed Galloway
Oct 16, 2017 -

Rusnak/Westlake Audi responded

Gigi, Thank you for being our loyal customer!We are so glad that you've enjoyed three exceptional purchasing experiences with us here at Rusnak/Westlake Audi. Thank you for recognizing Fay, Richard, Carl and Reed! We look forward to working with you in the future! -Ken C., General Manager

September 09, 2017

Service staff Great service. Everyone is friendly. They get you in an out and everyone is smiling. I have 10 cars and only one audi. I would love if all the others More

by Kenames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2017 -

Rusnak/Westlake Audi responded

Thank you for this review! I am so glad to know that you received great customer service from our Service Department. Thank you for choosing Rusnak/Westlake Audi. -Ken C., General Manager

September 01, 2017

service is why we keep returning Carl,Adam,Jesse and everyone else we've come in contact with in service department are delightful. and very helpful and professional. See you again! More

by lin1234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Seehoffer
Sep 08, 2017 -

Rusnak/Westlake Audi responded

Thank you for your kind regards to our Service team, especially Carl, Adam And Jesse. I am glad to hear that everyone you've encountered has been helpful and professional. -Ken C., General Manager

September 01, 2017

Thank you for continued excellent service I really appreciate your ongoing excellent service. Since buying my car from you a year ago I have found service appointments easy to book and pleasa More

by indieaudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fay Moghadamniafalakdeh
Sep 08, 2017 -

Rusnak/Westlake Audi responded

We appreciate this wonderful review, and your continued business. I am glad to hear that our team has delivered consistent and excellent experiences. Thank you for choosing Rusnak/Westlake Audi! -Ken C., General Manager

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