Rusnak/Westlake Audi

I began my deal with Fay who did an outstanding job. She I began my deal with Fay who did an outstanding job. She was very friendly, informative and caring. This is something not expected when thinking of d I began my deal with Fay who did an outstanding job. She was very friendly, informative and caring. This is something not expected when thinking of dealing with a "Car sales person"! Midway through the deal, we got stuck on agreeing to a value on my trade in as well as the price of the new car. That is when sales manager Bill Agovino stepped in. Bill went out and personally looked at my trade. Not only did he handle that, but he was able to obtain outstanding financing for me regardless of my less than "perfect" credit score. He is a true professional. There wasn't a question I asked that he couldn't confidently answer. I would have to say that Fay and Bill are the best of the best in their profession. In my job I deal with very high end clientle. So I know first hand what quality customer service is and I received nothing but the best from Fay and Bill at Rusnak Audi. Not only will I return in 2 years to get a new vehicle, but I will go out of my way to send them business! If you are looking for an Audi don't go anywhere else but Rusnak Audi in Westlake, and make sure you deal with Fay and Bill!!! More

Chase was quick, helpful and very knowledgeable. We had a time crunch, and he respected that, from showing us the new car through the paperwork process. time crunch, and he respected that, from showing us the new car through the paperwork process. More

The first dealership we contacted to purchase a new Audi. Salesman was very knowledgeable about the car and about financing options. Did not purchase on our first visit, wanted to contact other dealers and s Salesman was very knowledgeable about the car and about financing options. Did not purchase on our first visit, wanted to contact other dealers and see if there were other options available. Decided to purchase from Rusnak once they found the car we wanted. Overall experiance with the purchase was great with everyone involved. Quality dealership. More

I had a great experience at Rusnak, the internet manager was very nice and helpful.I would buy another car from them anytime or send my friends there. was very nice and helpful.I would buy another car from them anytime or send my friends there. More

The team over at Rusnak Audi in Westlake were more than accommodating. I am a very busy person and they went above and beyond to ensure that the process was as quick and painless as possible. The supplied accommodating. I am a very busy person and they went above and beyond to ensure that the process was as quick and painless as possible. The supplied me all of the information I needed to make the decision prior to coming to the dealership. They were prompt, professional, and exceeded all my expectations...straight shooters. I dealt with Steve Miller and he was awesome! I would send anyone I know to Steve and know that he would take care of them like he took care of me... like family! More

I wanted to share my incredibly positive, pleasant and professional car buying experience at Rusnak Westlake Audi. I have purchased literally dozens of vehicles over the past 28 years – as well as assiste professional car buying experience at Rusnak Westlake Audi. I have purchased literally dozens of vehicles over the past 28 years – as well as assisted many others in the car buying process. I’m thrilled to share the fact that I have not had a better car shopping, financing and purchasing experience than I did with Rusnak Westlake Audi – specifically with Chase Dunning (Internet Sales Manager). Chase has been the common element in 2 effortless purchases (2 different dealers) in the last 24 months. Your organization should be proud to have Chase on your team and his skillful work with Evan Goldenberg, (Business Manager) had me on the road with a beautiful new 2012 Audi A7 in just a few hours. Please keep in mind that I didn’t need a new car at this time as my 2010 Audi A6 was in perfect shape – this was purely a purchase of want over necessity. The effort to find the right vehicle, reach an agreement on price and arrange financing was of little interest due to my time constraints. Since I had done business with Chase Dunning before, I knew I could trust him and simply texted what I wanted. Chase also knows I am a tough customer – asking difficult questions and expecting immediate feedback and results… and he delivers consistently on these needs. After a few weeks of minimal back and forth details – no more than 5 minutes here and there of concerted effort on my part, Chase informed me he located the vehicle I wanted and presented a very aggressive price and trade. The exceptional service I received from Chase Dunning and Evan Goldenberg at Rusnak Audi is hands down the best and they are simply outstanding for their Knowledge, Honesty, Professional Approach, Patience, Follow Up, Communications Skills and Solutions. This is a team that understands both the psychology of the sale and the detailed management of the process to make customers happy. More importantly, what’s important to me is feeling comfortable with a dealership and its people… to the degree that I can recommend to friends and my employees without a moment’s hesitation. I’m Thrilled with my new purchase and I’m overwhelmingly impressed with the buying experience, attention to detail, delivery professionalism and fluid manner you have created doing business with your customers at Rusnak Audi. Please feel free to use me as a recommendation or reference anytime and be assured that I shall be sending more customers your way. Thank you and keep up the great work! Sincerely, Brian S. More

Fully capable in sales and services. They understand the car and not to far to exaggerate the feature. Willing to serve for the local. Willing to offer a better price to cut a deal. car and not to far to exaggerate the feature. Willing to serve for the local. Willing to offer a better price to cut a deal. More

I contacted 4 different dealers looking for information on a 2011 Audi A8 with low mileage. After being contacted by all four and talking to each of them I decided to visit Rusnak Audi first because of th on a 2011 Audi A8 with low mileage. After being contacted by all four and talking to each of them I decided to visit Rusnak Audi first because of the professionalism and responsiveness that I got from my conversations with Chase Dunning. I found Chase to be a very informed and professional sales person who represented Rusnak Audi very well, but at the same time acted as a customer advocate for me. He took the time to understand the particulars of my situation along with my desired outcome and he worked very hard to meet those needs. Specifically he understood and respected all the research that I had done, both on the vehicle I was looking to purchase and my existing vehicle which I wanted to trade in. He really worked with me and the dealership management to reach an agreement that we both felt happy with. He also did a great job walking me through the capabilities and operation of my new vehicle and has followed up several times to see if I have any questions or issues. I would highly recommend Rusnak Audi Westlake as a dealership and specifically Chase Dunning as a sales person. More

I would recommend Chase Dunning to anyone in the market for a car. When I was originally undecided between 2 cars, Chase spent time to understand what I liked about each one. He was very knowledgeable an for a car. When I was originally undecided between 2 cars, Chase spent time to understand what I liked about each one. He was very knowledgeable and informative about the cars and able to make suggestions of packages that would suite me and I ended up with the perfect car! He was patient while I went back and forth, changing my mind, not to mention pleasant to work with. Regardless of what dealership he works at, when the time comes for me to lease or purchase another vehicle, I will certainly work with Chase. More

I chose this dealership because they had the vehicle I was looking for. The salesman I worked with was Chase Dunning who was great at making sure things went quickly and there was no hassle. Although I di was looking for. The salesman I worked with was Chase Dunning who was great at making sure things went quickly and there was no hassle. Although I did not purchase an Audi from them this time, I love my Volvo and would recommend this dealership to anyone looking to purchase a new or used vehicle. The salesman was really easy to work with and everyone there was really friendly and wasn't about wasting my time. More