Rusnak/Westlake Audi

Due to an expanding family, I needed to end my lease early on my A5 and get a car to fit a baby seat. Since my lease wasn't up for a year, I was so worried about how that would work with fees etc. Chase early on my A5 and get a car to fit a baby seat. Since my lease wasn't up for a year, I was so worried about how that would work with fees etc. Chase was so great and worked out such a wonderful, easy and seamless transaction that it didn't feel like car shopping at all. At 8 months pregnant the last thing I wanted to do was be stressed out about getting a new car, and they were so wonderful about everything. Made me feel so welcome and walked me through all possible new Audi's. The entire experience was so wonderful that I would recommend everyone go visit Chase there. After I decided on my new Audi, Chase took care of everything with my old car and turning it in early with no penalty. Not only that, all paperwork was done and I just needed to sign when I arrived for my new car. It has made me an Audi loyalist and a Rusnak Audi enthusiast. I already told some friends to make sure they work with Chase out there, as he will take care of them. More

I usually go here to get my Audi serviced, and when I was looking for a new car I naturally gravitated towards Rusnak Audi Westlake. I was met with the same professionalism and cheerfulness I received from t looking for a new car I naturally gravitated towards Rusnak Audi Westlake. I was met with the same professionalism and cheerfulness I received from the representatives of the service department and felt that I was considered a top priority. Specifically, my experience with Mr. Cordoba was far above expectations. Rusnak Audi Westlake gets 5s across the board for their excellence in customer service, personableness, and strict attentiveness to the consumer's needs. More

Making A Difference! I wanted say THANK YOU for the Making A Difference! I wanted say THANK YOU for the excellent service and customer care with regards to my 2012 Audi A7. I must say I was very please Making A Difference! I wanted say THANK YOU for the excellent service and customer care with regards to my 2012 Audi A7. I must say I was very pleased with every step of the process - from the organization of the appointment with Cameron Stewart and his team along with the polite, friendly and personable vehicle pickup by John and of course the vehicle service itself. Everything appears to have been taken care of and everyone's efforts are greatly appreciated. It does make a big difference... people buy vehicles because of the sales relationship but they come back and build referrals due to the after-sale relationships. I would recommend this dealership to anyone who wants and expects the best treatment and skilled staff. Everyone on the team should be proud! Chase Dunning does and great job on sales, customer care and solving problems - which is greatly appreciated and I typically refer people to him and your dealership 2 to 3 times a week (somewhat easy to do driving an A7 because people love to ask about it). Cameron Stewart knows how to make all the gears of a service department flow and the General Manager, Ted Moreno is attentive, professional and knows how to hire the right people and let them do their jobs well. More importantly, you've proven your teams can work together, solve problems and actually hear what the customers want - working as a cohesive unit to satisfy them. I actually look forward to the next service visit and replacing a second vehicle with an Audi wagon or suv in the very near future. Thanks again! Brian Skelton More

Experience from start to finish was outstanding. We purchased the car we loved at a fantastic price and received excellent service. From the test drive, throughout price negotiations and financing thro purchased the car we loved at a fantastic price and received excellent service. From the test drive, throughout price negotiations and financing through to delivery we were treated honestly, no pushy sales tactics, and the delivery included hands on introduction to the many features and how to use them. Love my Audi! More

My wife and I could not have been more pleased with our experience at Rusnak. Our sales person, Steve Miller, was absolutely fantastic. He definitely raised the bar with the level of customer service prov experience at Rusnak. Our sales person, Steve Miller, was absolutely fantastic. He definitely raised the bar with the level of customer service provided. We came from over 2 hours away to purchase this car and passed many Audi dealer's on our way, buying our car from Steve proved to be well worth the trip. Steve was difference in this transaction, he made what seemed like an impossible task come to fruition. I cannot express how thankful and glad we are to have met him and to have done business with your dealership. Rusnak Audi has made us a customer for many years to come. Philip Kudrle More

My husband and I were looking for a newer used Honda Pilot and found one listed with Rusnak Audi in Westlake. I sent an email inquiry about the vehicle and asked first thing what the best price they co Pilot and found one listed with Rusnak Audi in Westlake. I sent an email inquiry about the vehicle and asked first thing what the best price they could offer was, and I was almost immediately contacted via email (which I'd specified that I prefer) with a price $2k below what the list price. We had financing arranged but it was not the perfect loan due to certain LTV restrictions and valuation methods. Chase said he would like to beat the financing, so we filled out the credit application and went to see and drive the vehicle. He was able to get us financing that met our needs better than the loan we'd secured, that kept us in the perameters we needed. They also offered us a very fair price for our trade that was in need of new tires and had a little higher mileage than normal. The negotiation process was entirely painless, if you'd even call it a negotiation. We basically told Chase what we needed and what we could do as far as out of pocket cost, and he made it happen without any back and forth. Everyone at the dealership was extremely friendly. We had our three small kids with us, and everyone went out of their way to talk to the kids and make sure we knew we were all welcome. The receptionist even put on cartoons for them in the lobby! Evan in finance had all of our paperwork prepared before we met to try and make the process as quick as possible. He was informative and made sure we knew all of our options, but there was no hard sell of any add-ons. When Chase completed the delivery with us he was patient and made sure we understood as much as possible about the car. He also helped me transfer all of my belongings from our trade-in to the new vehicle, including lugging our three heavy carseats to the new car! I don't normally leave reviews, but we had such a great overall experience that I wanted to let others know. We've bought several cars in the past, both new and used, and this was as easy as it gets. We were treated with respect and felt like they really wanted to earn our business. The next time we are in the market for a vehicle we will absolutely be back. More

I had a great experience. Edgar was really helpful and the customer service overall was very good. He was willing to work with our needs and make sure i was happy with my purchases. Overall very positiv the customer service overall was very good. He was willing to work with our needs and make sure i was happy with my purchases. Overall very positive experience and would recommend this dealership. Everyone there was great and i made a very good purchase. More

I gave the ratings indicated because the Edgar, Sam, and the General Manager were all very curteous and knowledgable. I also appreciate the dealership because it had the vehicle I was looking for in stock a the General Manager were all very curteous and knowledgable. I also appreciate the dealership because it had the vehicle I was looking for in stock and it was made available at great price. Follow up on vehicle operation and maintanence has also been greet. More

My daughter and I were in the market for a used Honda CRV. We visited 3 dealerships, our first visit was to Rusnak Audi in Westlake. Edgar Cordoba came out and helped us intitially. He was very profess CRV. We visited 3 dealerships, our first visit was to Rusnak Audi in Westlake. Edgar Cordoba came out and helped us intitially. He was very professional and easy to talk to. After seeing other cars we decided to go back and see the CRV. They gave us a very favorable price, after negotiaion, and we made the purchase. Edgar shared all of the car's history and the work that had been done by the dealership. It was clear that they stand behind the vehicles that they sell. It was very pleasant to deal with Edgar. Evan made the paperwork simple and easy to accomplish, and made the financing by our credit union very simple. All in all it was a very good experience and I would be happy to purchase a vehicle again at Rusnak Westlake, and from these gentlemen. More

From the moment we sat down to the moment we left all of our needs were attended to and handled swiftly and professionally. I love the staff and our sales person, Edgar was incredibly patient and knowledgea our needs were attended to and handled swiftly and professionally. I love the staff and our sales person, Edgar was incredibly patient and knowledgeable. I would highly recommend this dealership to everyone. More