Rusnak/Westlake Audi

In all my 30 years of buying cars (and trading them in) I had the best experience in my life. I did my homework and everyone (my salesperson Jon, the internet service person Steve, the sales manager, and th had the best experience in my life. I did my homework and everyone (my salesperson Jon, the internet service person Steve, the sales manager, and the finance manager treated me with utmost care and respect. No pressure, no BS...the best dealership from top to bottom I've ever dealt with. Want an Audi....go here! I can't wait to experience their service department More

All of the staff made me feel very comfortable and Nichole did a fantastic job helping me with my purchase.I did my homework and everyone (my salesperson Nichole, and the finance manager treated me wi Nichole did a fantastic job helping me with my purchase.I did my homework and everyone (my salesperson Nichole, and the finance manager treated me with utmost care and respect. Will Definitely be purchasing my next Audi at this Rusnak branch. More

We purchased a 2011 Audi S5 (CPO) from Rusnak in 2011. Loved the car. Loved the experience. When it came time to add another Audi to the garage we contacted our salesperon and he was no longer there b Loved the car. Loved the experience. When it came time to add another Audi to the garage we contacted our salesperon and he was no longer there but Addi and Ted stepped in a took great care of us with our A7 purchase. Without hesitation we'd recommend Rusnak Audi for your next pre-owned or new Audi purchase!!! And, btw, there are 2 hours from us and definitely worth the drive!! Jeff More

Sean was a great help all around. He met me in the parking lot right off the bat and greeted me. He showed me all of the cars I was interested and test drove them. After deciding on an S5, the negot parking lot right off the bat and greeted me. He showed me all of the cars I was interested and test drove them. After deciding on an S5, the negotiation, application process and delivery were very easy. I had to run off to a personal engagement and when I returned all of the paperworks was ready to sign. The car was prepped and presented to me perfectly. Great experience all around. More

My wife and I work in the motion picture industry and commute 40 miles each day to Los Angeles from Ventura County. We were searching for a stylish commuter car and we recently purchased a pre-owned Audi commute 40 miles each day to Los Angeles from Ventura County. We were searching for a stylish commuter car and we recently purchased a pre-owned Audi A 4 from Rusnak Audi Westlake. Though we live in the area, I had never purchased a car from the Thousand Oaks Auto Mall because I had a mistaken impression that one had to go out of the area for a fair deal and affordable service. Faye was our sales rep and she was genuinely kind without a hint of high pressure. She helped us find the best financing and car for our needs. We love our A 4 Quattro for it's great fuel economy and superior handling. Soon after we had an issue with a warning light regarding the engine. The joy of purchasing a vehicle that one can spend a significant part of their life in can quickly be crushed by the fears of major mechanical difficulties and expense. Ted Moreno, the GM, as well as Barbara and Carl in Service helped us through this issue with genuine care and concern. I met with Ted on the Monday morning he returned from a holiday, and with phones ringing and busy activity, he still gave me 100% attention and concern with our issue. The issue turned out to be an Audi recalled cam issue and was repaired promptly by the dealership. Though I have purchased pre-owned vehicles from individuals and small independent dealers in the past, my decision to entrust Westlake Audi Rusnak made all the difference. I could have never gotten the support, care and concern I received with this issue anywhere else. The employees seem happy and content. Mr Rusnak is doing something right, and I will be a loyal customer in the future. This may sound like a too good to be true story posted for marketing, but I am a real customer, who is genuinely satisfied with my experience. Thanks to all involved. More

The short story: Not all Audi dealerships are equal. If you live anywhere in Southern California, and are considering an Audi, make the trip to Rusnak in Thousand Oaks. Period. There is no other dealership you live anywhere in Southern California, and are considering an Audi, make the trip to Rusnak in Thousand Oaks. Period. There is no other dealership in the area with more resources and a better sales team to get exactly what you’re looking for. If you value your money, your time, and your peace of mind, rest assured that Rusnak respects your values just the same. I purchased my previous Audi at Rusnak by simple chance – I was driving through the area, and was so dissatisfied with the Audi dealership by my house that I decided to stop in. My experience was such a pleasure, that my immediate family subsequently bought their cars – everything from a Hyundai, Volvo, Mercedes and Porsche – from Rusnak dealerships as well. Furthermore, I continued to make the 30 mile trip to Rusnak to service my car whenever necessary. So when I needed to switch from a 2-door A5 to a the 4-door A4, as I’m expecting my first child in 7 months, I knew the drive from Santa Monica was well worth my time. What followed was a quality of service one would not expect to find at a car dealership, but rather a level of attentiveness you’d only expect to find at a 5-star hotel. I called Rusnak during the first week of the month, when most consider it to be the worst time to buy a car. I was transferred to Fay, a saleswomen I had never met before, and we proceeded to have a conversation about what I wanted and what I needed out of a new car. Understanding my situation, she politely suggested we could do the entire deal over email and the phone. This was perfect – There was no pressure whatsoever, and because I didn’t have to make time to drive up to the dealership, I’d be able to spend time with my family while processing any offer at my convenience. An hour later I received an email outlining possible A4s that matched my criteria. After selecting 2 of particular interest, Fay personally took pictures of each and sent them to my phone so I could see the difference between two colors side-by-side. Finally, Fay did something I couldn’t have appreciated more. She told me plain and simple, “When you’re ready, name a price. Rusnak will not be undersold, and we will do everything to earn your business.” The next morning, I made a 2-minute phone call to Fay --She knocked down the dealer’s asking price significantly (Less than any other dealer by far), processed my financing, and had the deal done in just about 45 minutes. I was greeted that night by Fay, who stayed well past closing to accommodate my schedule and teach me about the new features of the A4. UPDATE: Shortly after driving home, I noticed a defect in my car that was not the fault of Rusnak, but actually the Audi manufacturing plant. A small piece of debris was sticking out from behind the navigation screen. Ted, the dealership’s general manager, was short and to the point – This was not acceptable, and Rusnak would take care of me ASAP. Rather than telling me to call Audi or bring the car to my local dealership, Rusnak offered to pick up my car, provide me with a loaner A4, and return my A4 once the repairs were completed. A day later, I received my car… Only to find Rusnak had gone above and beyond the call of Duty by giving the car a complete detail in addition to the free repair. I’ve spent 15 minutes of my time writing a review tonight because great customer service is not just something I truly believe in -- It’s something that needs to be shared, so those looking elsewhere can hear what Rusnak has to offer. Anyone making such an important purchase like a car deserves nothing less than to be treated like I was at Rusnak. I was a customer, will continue to be a customer, and hope others follow suit for many years to come. Thanks! More

I communicated with Edgar via e-mail for about a week. I was staright forward of what I wanted and did not want to waste his or my time. Edgar was very helpful just through e-mail trying to work with what I was staright forward of what I wanted and did not want to waste his or my time. Edgar was very helpful just through e-mail trying to work with what I had to offer. Before coming into the dealer I knew I would be going home with a new vehcile as long as I loved it. Edgar was more helpful in person. He was able to negociate a great price with a proper monthly payment. Evan was very informative while signing paper work and was bale to extent my warrant at a great price. Both individuals reassured me if I had any questions I can call and ask with out any worries. Even after leaving I have called back with questions and Edgar has taken the time to answer them. thank you Rusnak. More

Edgar was professional, knowledgeable, honest and friendly. He seemed genuinely interested in answering our questions and explaining the process to us. I would recommend him highly to anyone lookin friendly. He seemed genuinely interested in answering our questions and explaining the process to us. I would recommend him highly to anyone looking for a new or used car. More

Yes of course! Rusnak was so helpful and found the exact car I was looking for. I love my new Audi! Would absolutely recommend Rusnak and Edgar. car I was looking for. I love my new Audi! Would absolutely recommend Rusnak and Edgar. More

While everyone I dealt with at the delership was very professional, Edgar was probably the most knowledgeable, patient and respectful sales person I have ever purchased a car from. He certainly exceeded professional, Edgar was probably the most knowledgeable, patient and respectful sales person I have ever purchased a car from. He certainly exceeded my expectations. More