Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusnak/Westlake Audi
Thousand Oaks, CA
525 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 525 reviews
August 04, 2015
Car service Visit went very well staff friendly and very helpful. I had been using Audi DCH and the treatment and horrible service I recieved there made me run t Visit went very well staff friendly and very helpful. I had been using Audi DCH and the treatment and horrible service I recieved there made me run to rusnak Audi. I thank you for restoring my faith in AUDI as i was ready to give up on it and tell anyone who would listen to avoid Audis at all cost. Thank you! More
by audirestored
Employees Worked With
Not sure but he was very nice
August 02, 2015
Straight forward dealings with quick replies Online search for a cpo Q5 for the past months and came across a vehicle at Rusnak. Complete description online but was missing some photos. Requested Online search for a cpo Q5 for the past months and came across a vehicle at Rusnak. Complete description online but was missing some photos. Requested photos came quickly with all information. Negotiation over a few days and reached a deal. Handoff to finance was a bit awkward but worked out ok. Remote purchase so docs were sent to me but were incorrect. Corrected set sent out immediately and delivery effected in the time frame I needed. Overall not perfect but any mistakes were fixed quickly and with professional and friendly support More
by PjbQ5
Employees Worked With
Shawn/finance, Nicholas Diaz
July 31, 2015
Excellent service! Jesse is extremely knowledgeable and dedicated. I was there for a service before a cross-country trip, and the service team made sure that every detai Jesse is extremely knowledgeable and dedicated. I was there for a service before a cross-country trip, and the service team made sure that every detail on my car worked properly. More
by lovemyQ5
Employees Worked With
Jesse Aguayo
July 31, 2015
Friendly and professional They were fast, helpful and did a great job; provided loaner car and called me as soon as my car service and wash was done They were fast, helpful and did a great job; provided loaner car and called me as soon as my car service and wash was done More
by Alaki1
Employees Worked With
July 30, 2015
Analyze issue and corrected Richard Ruiz is the best. Conscientious, caring and dedicated to the best service possible. He is a value to your organization and should be recognize Richard Ruiz is the best. Conscientious, caring and dedicated to the best service possible. He is a value to your organization and should be recognized. More
by Kea4golf
Employees Worked With
Richard Ruiz
July 30, 2015
On a scale of 1 to 10, Rusnak Audi is a 12 . Always courteous, knowledgeable and on time. The maintenance team is top-notch, especially Jesse Aguayo, my "Service Writer" and Carl the Service Man Always courteous, knowledgeable and on time. The maintenance team is top-notch, especially Jesse Aguayo, my "Service Writer" and Carl the Service Manager. I have never had a negative experience at Rusnak Audi... More
by Love My A8
Employees Worked With
July 29, 2015
Quick, convenient and friendly Adam is amazing and has always been exceptional. Mr. Hughes Jr. is particular about his automobiles and the time that they are away from him. Adam, ha Adam is amazing and has always been exceptional. Mr. Hughes Jr. is particular about his automobiles and the time that they are away from him. Adam, has always gone out of his way to ensure that the car is always ready when needed and takes extra care to make sure that the car always looks incredible. More
by ajguillen
Employees Worked With
July 28, 2015
Car seat frame repair The dealership is excellent. Richard Ruiz and Carl Seehoffer are both very helpful and do a great job. My only disappointment was actually with the A The dealership is excellent. Richard Ruiz and Carl Seehoffer are both very helpful and do a great job. My only disappointment was actually with the Audi company. I have been driving Audi since 1996 and I been very happy with them. The car I have now had a very strange thing happen and I learned a very uncommon thing. A bolt in the drivers seat frame got loose and the whole frame had to be changed. A very expensive repair. I tried to use my Extended Warranty since it is not a "wear and tear" situation and they denied it. Then the guys and I both tried to have the Audi company cover it and was denied again. I am VERY disappointed in Audi. I feel there is no way this is my fault nor a normal wear and tear? More
by Audiq5
Employees Worked With
Carl Seehoffer, Richard Ruiz
July 12, 2015
adam is extremely thorough and accomodating in service. really pleased with accommodations for service needs. Carl is a great support as the manager. I needed an appointment quickly and Rusnak was very acco really pleased with accommodations for service needs. Carl is a great support as the manager. I needed an appointment quickly and Rusnak was very accommodating. More
by noiwont
July 10, 2015
Kimberly Fernandez 2011 A4 Service department is great. I had a parking break malfunction light, air bag and seat belt light go on Tuesday 6/30/15. Mechatronics unit replaced un Service department is great. I had a parking break malfunction light, air bag and seat belt light go on Tuesday 6/30/15. Mechatronics unit replaced under extended service warranty. I was told they don't cover restraints and I didn't want to spend $480 to replace seatbelt. I feel the restraint works fine it's the sensor that's failing. I would like for this to be reviewed as I would prefer it to get replaced. Thank you. More
by Kfernandez65
Employees Worked With
