Rusnak/Westlake Audi

Very positive Walked in, first one there. Had not made an appointment but Karl said hello and said no problem. He explained it was a big service - 35,000mi for my Walked in, first one there. Had not made an appointment but Karl said hello and said no problem. He explained it was a big service - 35,000mi for my A3 tdi. We talked about the emissions issue a bit, but clearly no one knows what the fix will be. Karl called me when the car was ready, and since some of the promotional discounts were being mailed in a week, he gave me the special rates. I have had three Audis from Rusnak and do all service there because, while not cheap, they are alwasy helpful, explain things, don't rush me when i have a question, and if there is a less expensive option (like buy the part, you can put it in yourself in two minutes, we'll show you how". Just excellent service. Thanks Howard More

Good, but the financing took to too long but friendly The price of the car of the A3 2016 Audi was a little overpriced for a compact leased car. Although the car drives very smoothly and can excelerate f The price of the car of the A3 2016 Audi was a little overpriced for a compact leased car. Although the car drives very smoothly and can excelerate fast. In the beginning I was a little hesitant but the more I drive it the more I like it. All my life I was driving BMW's but I think I needed the switch. I hope I made the right decision. Too many last minute charges. I walked in thinking to pay 355 and ended walking out with 417. Overall I'm satisfied. More

Great experience The techs and service writers are excellent. As soon as I get there I am greeted and my issue was addressed and the techs always seem to know what th The techs and service writers are excellent. As soon as I get there I am greeted and my issue was addressed and the techs always seem to know what they are doing. More

I had a very nice serviceman The only thing I would say negative is the loaner car that I received was very dirty. The service I received in the Audi service was very good. The only thing I would say negative is the loaner car that I received was very dirty. The service I received in the Audi service was very good. More

Great Service As usual, everyone in the service department was a pleasure to work with. I made an appointment on very short notice and they accommodated me. Adam ke As usual, everyone in the service department was a pleasure to work with. I made an appointment on very short notice and they accommodated me. Adam kept me up-to-date and was very professional. More

Routine Excellent Service Visit Great job, usual excellent attention to customer service and got me in and out in a timely fashion. Went over status of car and made sure everything w Great job, usual excellent attention to customer service and got me in and out in a timely fashion. Went over status of car and made sure everything was clearly explained. More

Service to repair convertible top and light assembly My service advisor did a great job diagnosing the repair, communicating with me and completing the work ahead of schedule. He then went above and bey My service advisor did a great job diagnosing the repair, communicating with me and completing the work ahead of schedule. He then went above and beyond to coordinate with CarMax to minimize my out-of-pocket payments. It couldn't have been a better experience. More

Fantastic Andrew went way beyond our expectations. He wasn't pushy and he truly went all out to make this deal happen. Thank you, Keith Katz Andrew went way beyond our expectations. He wasn't pushy and he truly went all out to make this deal happen. Thank you, Keith Katz More

GREAT EXPERIENCE ADAM IN SERVICE DID AN EXCELLENT JOB IN KEEPING ME INFORMED. HE IS AN EXCELLENT EXAMPLE OF HOW CUSTOMERS SHOULD BE TREATED. WELL DONE ADAM!!!!!!!!!! ADAM IN SERVICE DID AN EXCELLENT JOB IN KEEPING ME INFORMED. HE IS AN EXCELLENT EXAMPLE OF HOW CUSTOMERS SHOULD BE TREATED. WELL DONE ADAM!!!!!!!!!! More