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Rusnak/Westlake Audi
Thousand Oaks, CA
525 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 525 reviews
December 28, 2015
A5 cabriolet convertable top replacement I brought my 2012 A5 cabriolet in for a 30,000 mile service and my service advisor (Richard Ruiz) identified and issue with the top and was able to wo I brought my 2012 A5 cabriolet in for a 30,000 mile service and my service advisor (Richard Ruiz) identified and issue with the top and was able to work with Audi to have a new top installed under warranty - this was a great catch on his part because the factory warranty on my car ends in 8 months! More
by uswddl53
Employees Worked With
Richard Ruiz
December 24, 2015
Service, and diagnostic Richard from service is awesome, and always gives honest advice. Everyone at Rusnak is friendly and will not leave you waiting around. Great experienc Richard from service is awesome, and always gives honest advice. Everyone at Rusnak is friendly and will not leave you waiting around. Great experience. We bring our 3 A4s there. More
by Derektownsley1
December 11, 2015
New Tires Hit a log on the 118 and damaged a tire. Jessie got me the best price to replace all four tires and had me back up and running the next day. As always Hit a log on the 118 and damaged a tire. Jessie got me the best price to replace all four tires and had me back up and running the next day. As always a great job. More
by Hvyd2006
Employees Worked With
December 09, 2015
Always fast, friendly and professional I have been using the dealership for service since I bought my car there several years ago. Admittedly, haven't had any problems with the car, but th I have been using the dealership for service since I bought my car there several years ago. Admittedly, haven't had any problems with the car, but the scheduled service visits are always excellent. They are the best! More
by SD
Employees Worked With
November 27, 2015
I was treated like a valued customer Rusnak Audi Westlake has always treated me like they value my business. The Rusnak Westlake Service Department understands that they play an important Rusnak Audi Westlake has always treated me like they value my business. The Rusnak Westlake Service Department understands that they play an important role in my overall experience of the Audi brand, and my opinion on the Rusnak dealership in particular. The service I received throughout my 42 month lease has been excellent. I would like to extend a special thank you to Rich in the service department for always going above and beyond, he is a true professional! I highly recommend this dealership. More
by Audi#4
Employees Worked With
Richard Ruiz
November 21, 2015
Outstanding! Not only was the original problem fixed under warranty, but an additional issue was corrected at no charge saving me a second visit. In and out und Not only was the original problem fixed under warranty, but an additional issue was corrected at no charge saving me a second visit. In and out under 5 minutes! More
by Wes
November 12, 2015
Excellent Service I came in for my 15k service. Adam was courteous and helpful. He seems to be passionate about his job. Answered all my questions and got me in a loane I came in for my 15k service. Adam was courteous and helpful. He seems to be passionate about his job. Answered all my questions and got me in a loaner car. Thank you for an amazing service! More
by Paca123
Employees Worked With
November 12, 2015
Really great service I bought my Audi six years ago , and I'm satisfied every time I take it in there for service . Carl is great and Adam is great . What more can I t I bought my Audi six years ago , and I'm satisfied every time I take it in there for service . Carl is great and Adam is great . What more can I tell you ? More
by Mike audi
Employees Worked With
October 31, 2015
Great Service and Quick Fix The service department was friendly and helpful. They called with a diagnosis quickly and repaired my vehicle in 1 day. I also drove an awesome loan The service department was friendly and helpful. They called with a diagnosis quickly and repaired my vehicle in 1 day. I also drove an awesome loaner car in the meantime. Overall it was a hassle free friendly experience. More
by Carrie Rasmussen
Employees Worked With
Richard Ruiz
October 28, 2015
Service Adam was great,,took me in very polite and professional helped me with what I needed done, git me in a loner car, hit the road and car war ready by th Adam was great,,took me in very polite and professional helped me with what I needed done, git me in a loner car, hit the road and car war ready by the end of the day..also did a follow up call the next day More
by vdaly
Employees Worked With
