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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
525 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 525 reviews

March 13, 2016

Great service I always get great service from Rusnak Audi, Westlake Village. Both Richard and Adam are very friendly and make you feel special. I would recommend th More

by Sazana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Ruiz
Mar 17, 2016 -

Rusnak/Westlake Audi responded

Thank you for the great review and for recognizing Richard and Adam! You are special and I am glad you were treated as such! -Ken C., General Manager

February 06, 2016

Content again :) We have always been happy with Rusnak Audi. Richard is our service advisor and we really enjoy working with him. We don't feel as though we are ever More

by pilatesjunkie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Feb 09, 2016 -

Rusnak/Westlake Audi responded

Thank you for the outstanding review and for recognizing Richard! Your trust is very important to us, and we are so glad that you feel that you can trust us! Richard will enjoy reading your positive feedback. Keep enjoying your Audi! - Ken C., General Manager

February 02, 2016

Warranty repair My 2012 A6 had a complicated warranty issue that required several hours and an overnight stay to fix. Adam got me a loaner car so I could get home and More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2016 -

Rusnak/Westlake Audi responded

Jim, we are so glad that you had a positive service experience! Thank you for the excellent review, and for choosing us! - Ken C., General Manager

January 28, 2016

Simple and Quick Fay is my go-to when it comes to getting new Audi's (which I do often!) and I'm never disappointed. Same goes for the latest SQ5 purchase. More

by Miles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fay Moghadamniafalakdeh
Feb 02, 2016 -

Rusnak/Westlake Audi responded

Miles, thank you for recognizing Fay! We are so glad that you had a great experience. Enjoy that beautiful SQ5!- Ken C., General Manager

January 25, 2016

Honest and dignified customer servicd Thank you Andrew for making this experience so pleasant. I left feeling completely satisfied and the entire process was hassle free. I felt I was trea More

by Audi500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Teramatsu
Feb 02, 2016 -

Rusnak/Westlake Audi responded

Thank you for the review and for recognizing Andrew. We are so glad you had a friendly and hassle-free experience! We look forward to working with you again. - Ken C., General Manager

January 16, 2016

First Service in Rusnak Audi Performed 5000 miles service and factory recall for smog. I was quickly in and out and nice service guys. Thanks for the excellent customer service. More

by Mitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
Jan 21, 2016 -

Rusnak/Westlake Audi responded

Mitch, thank you for the excellent review! We are happy that you were happy! - Ken C., General Manager

January 15, 2016

Service Great service from everyone at the store. Very friendly and inviting staff who ran me through everything so I did not leave with any questions. More

by AudiS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2016 -

Rusnak/Westlake Audi responded

We are happy that everyone at our store treated you with the kindness and respect you deserve! Thank you for the excellent review! - Ken C., General Manager

January 13, 2016

The Best Top-notch, prompt, professional service always. They treat you like family. Adam Ummarino is the best! Will definitely go to Rusnak when it's time to More

by Michelle0102
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2016 -

Rusnak/Westlake Audi responded

Michelle, we are happy to hear that you received the top-knotch service you deserve. Adam is a great team member! Thank you for recognizing him, and for the positive review! - Ken C., General Manager

January 13, 2016

great service richard was very helpful. He explained everything and delivered what he said! I would recommend them to anyone who is looking to buy or sell an Audi More

by screen name 1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Jan 21, 2016 -

Rusnak/Westlake Audi responded

Thank you for recognizing Richard. We are happy that he provided you with excellent customer service! Thank you for the review, and for recommending us!- Ken C., General Manager

January 08, 2016

excellent as always............. Driving in from Ojai and dropping my car off for service while staying in L.A. for two days can get complicated but Richard always has an Audi loaner More

by kglassman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Faye, Richard Ruiz
Jan 14, 2016 -

Rusnak/Westlake Audi responded

Thank you for your excellent review, and for choosing us! Richard is great and he will enjoy reading your kind words!- Ken C., General Manager

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