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Rusnak/Westlake Audi
Thousand Oaks, CA
525 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 525 reviews
September 08, 2016
Superb Art Service Center The service center is headed up by Carl Seehoffer. A few months ago Carl and one of his well trained technician gave me a tour of the service center. The service center is headed up by Carl Seehoffer. A few months ago Carl and one of his well trained technician gave me a tour of the service center. Having worked for many years in the electronic industry (where cleanliness and class 100 cleanrooms are a must) I was blown away by how clean and orderly their service areas are kept. All tools were neatly stored in designated areas for the tools. The floors were clean and the entire repair center was more reminiscent of a manufacturing area rather than a repair center. Also, all of Carls technicians are superbly trained and skilled in their craft. Over my career in electronics manufacturing in the defense industry I was shocked to see this level of repair capabilities. I remarked to Carl that Rusnak's marketing team is missing out on showcasing this superb servicing capability as part of their marketing literature. One of the main reasons I drive Audi products now is the level of training Carl's team has across the board and how they treat their customers. Kudos to Carl and his team of skilled technicians More
by Guenther
August 26, 2016
Alway A Great Experience!! This last purchase is our 4th Audi. The service is always excellent. Andrew Teramatsu is very professional and takes time to explain everything there This last purchase is our 4th Audi. The service is always excellent. Andrew Teramatsu is very professional and takes time to explain everything there is about Audi. The quality, the price & the service is excellent. I will be recommending!! We will be back!! More
by Heidi Kaufman
Employees Worked With
Andrew Teramatsu
August 17, 2016
Always a great experiance I have had Audi's for many years and the reason I have stayed with Audi is because of the service department. Carl and his staff are very helpful and I have had Audi's for many years and the reason I have stayed with Audi is because of the service department. Carl and his staff are very helpful and professional . My wife and I will continue to purchase an Audi as long as your service department stays as excellent as it is today. More
by hockey13
Employees Worked With
Richard Ruiz, Carl Seehoffer
August 13, 2016
Excellent and easy. We found what we wanted and the salesman made it easy and comfortable to make the purchase. Excellent service and vehicle. Very happy with the overall We found what we wanted and the salesman made it easy and comfortable to make the purchase. Excellent service and vehicle. Very happy with the overall experience. More
by Memyself
Employees Worked With
Ellis
June 22, 2016
Nickel Dime I do not like how the service department Always seems to find something to bill you for. I don't like surprises. But they are polite and friendly. I do not like how the service department Always seems to find something to bill you for. I don't like surprises. But they are polite and friendly. More
by Q7GUY
Employees Worked With
June 17, 2016
Quick regular service Advisor was friendly and took care of everything. My sun visor was fixed, the car was returned clean and wonderfully clean. They even gave me a li Advisor was friendly and took care of everything. My sun visor was fixed, the car was returned clean and wonderfully clean. They even gave me a lift home so I did not have to wait at the dealership. More
by jla5esq
Employees Worked With
June 07, 2016
Great experience Leased a new Q5 over Memorial Day weekend. Both Tim Bowman and Shawn Asadi were a pleasure to work with. Defiantly made the whole experience a positiv Leased a new Q5 over Memorial Day weekend. Both Tim Bowman and Shawn Asadi were a pleasure to work with. Defiantly made the whole experience a positive one. More
by Tpierce
Employees Worked With
Tim Bowman, Shawn Asadi
May 29, 2016
prompt and personal attention My car was brought in to follow up on an ongoing problem. A loaner car was made available for use during the service. The problem was addressed and an My car was brought in to follow up on an ongoing problem. A loaner car was made available for use during the service. The problem was addressed and and I was able to return back to Santa Barbara. More
by retdds
Employees Worked With
Richard Ruiz
May 29, 2016
Very professional and organised, very good service ! Very satisfied with Jessie Aguayo from the service department, straight, sharp, professional. Very advanced knowlege of Audi Q7, frendly, information Very satisfied with Jessie Aguayo from the service department, straight, sharp, professional. Very advanced knowlege of Audi Q7, frendly, informational, very good customer service experience More
by Ivo Freeman
Employees Worked With
Jesse Aguayo
May 26, 2016
Always Friendly and accomadative It amazes me that after two years, Carl and Adam recognized me and treated me like family. Adam is always friendly and helpful. He got me set up with It amazes me that after two years, Carl and Adam recognized me and treated me like family. Adam is always friendly and helpful. He got me set up with a loaner and got everything handled quickly and well. It always helps that he recognizes me and my children and provides great customer service. More
by KAOS
