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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
525 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 525 reviews

February 11, 2017

Jesse and everyone else in the service dept. was informative Great communication throughout the process! I appreciate the courtesy and thoughtful service. I purchased my Audi from Rusnak and have been pleased w More

by Mshumow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2017 -

Rusnak/Westlake Audi responded

Thank you for the great review. I am pleased to hear that you received excellent communication and wonderful customer service throughout the experience. -Ken C., General Manager

February 11, 2017

Best Service Jesse is so attentive and addresses all of car concerns. He's very patient and offer a an excellent customer service. I highly recommend using them. More

by Natgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2017 -

Rusnak/Westlake Audi responded

Thank you for recognizing Jesse and thank you for the great review. We look forward to working with you in the future. -Ken C., General Manager

February 08, 2017

A Great Experience All-Around My wife and I had been looking for a brand new Audi SQ5 in Daytona Gray for months, and had tried to negotiate with other dealerships to no avail. Aft More

by Matt L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Condran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Stankov, Nicholas Diaz
Feb 14, 2017 -

Rusnak/Westlake Audi responded

Matt, thank you for taking the time to write this review. Although I do apologize for the initial circumstance, I am pleased to hear that we were able to work out and outstanding deal on the new Audi SQ5 you'd been searching for. Thank you for choosing Rusnak/Westlake Audi. We hope you and your wife love the new car. -Ken C., General Manager

February 05, 2017

Purchase of a new Q5 Kareem was very friendly, professional, and courteous. He presented fair prices and was efficient with overall buying the process. Nick made the fina More

by NPMike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Diaz, Kareem Alayoubi
Feb 07, 2017 -

Rusnak/Westlake Audi responded

Thank you for the great review. I am glad to hear that Kareem was professional and courteous through out your transaction. Thank you for also recognizing Nick! We look forward to working with you in the future. -Ken C., General Manager

February 02, 2017

Maintenance Positive and profesional I liked Jesse information on service and the ride to and from dealer the phone contact for svc request was helpful thanks More

by Andy sapien805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2017 -

Rusnak/Westlake Audi responded

Andy, thank you for the great review. I am glad to know that you enjoyed a wonderful experience with Jesse and the Service team. Thank you for choosing Rusnak/Westlake Audi. -Ken C., General Manager

January 15, 2017

Working with Fay was magical! Buying process with completely painless and enjoyable. Fay was absolutely terrific at all points of the whole buying process. She even arranged for More

by dpatters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fay Moghadamniafalakdeh
Jan 19, 2017 -

Rusnak/Westlake Audi responded

Thank you for the great feedback about your purchasing experience. I am happy to hear that Fay took great care of you during your visit. Enjoy your new vehicle! -Ken C., General Manager

January 10, 2017

Audi Service Since purchasing my Audi Q5 from Rusnak, I have had nothing but entirely positive experiences regarding service and updates. Adam in the service depar More

by Tracy Stum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2017 -

Rusnak/Westlake Audi responded

Tracy, thank you for the great feedback about your Service experiences with Adam. I am pleased to hear that Adam is professional and easy to work with. We look forward to working with you again! -Ken C., General Manager

January 06, 2017

2014 Honda Coupe Great buying experience with Larry at Rusnak Audi. Highly recommend this dealership for buying your next car purchase. Vehicle quality was way above o More

by Big Mac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
Jan 16, 2017 -

Rusnak/Westlake Audi responded

Thank you for the wonderful review and for your compliments to Larry! I am happy to hear that you ahd a terrific car buying experience. Thank you for choosing Rusnak/Westlake AUdi! -Ken C., General Manager

January 04, 2017

Audi Service Rusnak/Westlake Audi is by far the best service center anywhere. I'm a pretty busy guy, so I appreciate the way the get me in and out fast and they ge More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2017 -

Rusnak/Westlake Audi responded

Steve, I am so pleased to hear about your excellent experience with us here at Rusnak Westlake Audi! We appreciate your kind review and your business! -Ken C., General Manager

January 02, 2017

Great Service Very prompt and great service dealing with Jesse. He was very knowledgeable and look forward to the next time I have to go back and get my car servic More

by Freska20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2017 -

Rusnak/Westlake Audi responded

I am so happy to hear about your wonderful Service experience with Jesse. Thank you for the great review, and for choosing Rusnak Westlake/Audi! -Ken C., General Manager

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