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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
525 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 525 reviews

April 29, 2017

Great service and communication. Adam and Ashley are the best. Superb. I am welcome and you always feel that they are mainly concerned with providing me with the best possible experi More

by Dean Petrakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Alvarez.
May 03, 2017 -

Rusnak/Westlake Audi responded

Dean we greatly appreciate your excellent review, and thank you for recognizing Adam and Ashley! Thank you for choosing Rusnak/Westlake Audi! -Ken C., General Manager

April 10, 2017

Audi Best Great, friendly, place. Everyone makes sure you are taken care of. Very wide selection of verhicles. Fastest place for service. They accommodate your More

by Jth88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fay Moghadamniafalakdeh
Apr 24, 2017 -

Rusnak/Westlake Audi responded

Thank you for your terrific review. I am glad that you were satisfied with our selection, and customer service. Thank you for choosing to work with us!

April 05, 2017

Great as usual! Super nice and helpful, and thorough. Service people were very attentive and even sweet ladies at checkout. Always a pleasure to deal with at Rusnak.: More

by Rouxbee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2017 -

Rusnak/Westlake Audi responded

Thank you for your feedback! I am glad that you enjoyed your Service experience, and that everyone you encountered was friendly! -Ken C., General Manager

March 30, 2017

Great experience as always! Have been coming in for service here for many years, and while this time it was just a quick visit for a simple repair, as always the service and expe More

by Alex B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Seehoffer
Apr 10, 2017 -

Rusnak/Westlake Audi responded

Alex, Thank you for your compliments to our Service team! I am truly happy to know that they made this a quick and pleasant visit! -Ken C., General Manager

March 30, 2017

Jesus did a great job getting the requjested recall complete Pretty simple recall fix. In and out. The car was returned clean as a whistle. Mats were cleaned, and interior was great. Complete check was also don More

by audiboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Gonzales
Apr 10, 2017 -

Rusnak/Westlake Audi responded

Thank you for the feedback! I am pleased to hear that you were happy with your visit! Thank you for choosing Rusnak/Westlake Audi! -Ken C., General Manager

March 29, 2017

Great experience with Rusnak Westlake I really appreciated my sales person Andrew Teramatsu. I shopped around to 3 different dealerships and a Andrew gave me the best deal and support. We More

by Christiancburke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Teramatsu
Apr 10, 2017 -

Rusnak/Westlake Audi responded

Christian thank you for this terrific feedback and for your business. I am happy to hear that Andrew provided a professional and transparent purchasing experience. Thank you, and enjoy your new vehicle! -Ken C., General Manager

March 15, 2017

Excellent Customer Service at Rusnak/Westlake Audi Adam U. and Ashley A. have amazing customer service skills. I have been in there a couple of times and it is always busy, but each time they manage e More

by Audi Q7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2017 -

Rusnak/Westlake Audi responded

Thank you for the excellent review. I am thrilled to hear that Adam and Ashely provide great customer service to their customers! Thank you for choosing Rusnak/Westlake Audi, and thank you for the wonderful compliments. -Ken C., General Manager

March 10, 2017

Great Staff has always been friendly, knowledgeable and accommodating. We are now a four Audi family and will continue to be so for a long time More

by Wally
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harrison King, Carl Seehoffer, Eric Madden
Mar 20, 2017 -

Rusnak/Westlake Audi responded

Wally, I am glad to hear that you've received excellent customer service from the Rusnak/Westlake Audi family. We appreciate your continued patronage, and look forward to providing more excellent customer service in the future. -Ken C., General Manager

March 06, 2017

First class experience, handled with professionalism From the first contact via email, then telephone call and then in person, it was a low pressure, family oriented experience. Andrew handled every need More

by Tom Cohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Teramatsu
Mar 20, 2017 -

Rusnak/Westlake Audi responded

Thank you for the wonderful review, Tom! I am pleased to hear that Andrew provided top notch, professional customer service from start to finish. -Ken C., General Manager

February 17, 2017

Service Visit Rusnak Audi took excellent care of me. My loaner car was available and clean. The service advisor kept me apprised of the status of my vehicle and the More

by Audi A6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2017 -

Rusnak/Westlake Audi responded

Thank you for the excellent review. I am happy to hear you had a great Service experience, and that your Service Advisor kept you updated throughout the entire process. Thank you for choosing Rusnak/Westlake Audi. -Ken C., General Manager

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