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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
525 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 525 reviews

June 28, 2019

Excellent Customer Service I will for sure make the drive over the hill for this amazing customer service. Thank you for great service. My home dealer is Oxnard, however their c More

by Stephluva24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Augie , Customer Service
Jul 05, 2019 -

Rusnak/Westlake Audi responded

Thank you for the amazing feedback!

May 04, 2019

rusnak audi service Carl is simply an excellent service manager. This was the first time working with Jesus and he made sure that I was well taken care of. all in all, More

by gregh
Recommend Dealer
Yes
Employees Worked With
jesus, Carl Seehoffer
May 06, 2019 -

Rusnak/Westlake Audi responded

Hi there! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!

April 11, 2019

The best anyone has explained all the controls in the car. They took the time to explain and setup all the controls better that anyone has before and this car has a lot of goodies. Very nice RS5. More

by VICTORYBOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, Fay Moghadamniafalakdeh, Andrew Teramatsu, Carl Seehoffer
Apr 18, 2019 -

Rusnak/Westlake Audi responded

Hi, thank you for the high star rating! We hope to see you soon!

April 04, 2019

It was better than outstanding. Cannot say enough about how great your service team was to me. Starting with Carl Seehoffer who was amazing. In addition the following were also a More

by Jerry A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
See above comments. , Carl Seehoffer
Apr 18, 2019 -

Rusnak/Westlake Audi responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!

March 20, 2019

Fast Friendly Service All of my service needs were addressed in a timely manner. Jesse and Carl are always so helpful. I was able to get my car in right away and all repai More

by Bkraszewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Rusnak/Westlake Audi responded

Hello, thank you for your kind words on this review! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! -Andrew Arizmendi, General Manager

March 01, 2019

Great car buying experience! Mike Jaber and the entire staff did an awesome job. Very easy car buying experience. What I liked most was that I got a great quote online which made More

by Oatmeal68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Jaber, Nicholas Diaz
Apr 18, 2019 -

Rusnak/Westlake Audi responded

Hi, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

February 23, 2019

Service Adam was extremely helpful and knowledgeable about what my Q5 needed. I appreciate his professionalism and his thoughtfulness about my time. And I lov More

by kat4mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Rusnak/Westlake Audi responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. - Andrew Arizmendi, General Manager

February 20, 2019

fantastic pleasant staff, efficent service, ease of delivery and pick up clean car - everything sweet and pleasant with warm office and waiting room and fresh More

by marathon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed Galloway, Nicholas Diaz
Feb 28, 2019 -

Rusnak/Westlake Audi responded

We're glad everything was completed quickly and to your satisfaction! We hope to see you soon! - Andrew Arizmendi, General Manager

February 17, 2019

Great service We had an unexpected light failure during the rain. The failure occurred due to damage by some careless individual. Rusnak Audi got us in with one d More

by Autocross 180mph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Rusnak/Westlake Audi responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! -Andrew Arizmendi, General Manager

February 09, 2019

Purchase of 2018 Audi SQ5 I was dreading the whole car buying experience, but Fay Moghadam, our sales person, was super friendly and helpful. She and everyone else at the deal More

by dmejiaRusnak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan and Bruce Lee, Fay Moghadamniafalakdeh
Feb 22, 2019 -

Rusnak/Westlake Audi responded

Hello, we appreciate your kind words and this wonderful review! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! - Andrew Arizmendi, General Manager

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