Rusnak Volvo Cars - Service Center

I received a reminder postcard in December 2013 from Rusnak about an outstanding Service Campaign. In January 2014 I took my V70 into Rusnak to have the coolant line in question replaced. Paul looked Rusnak about an outstanding Service Campaign. In January 2014 I took my V70 into Rusnak to have the coolant line in question replaced. Paul looked on his computer and insisted there wasn't anything outstanding on the vehicle. I fetched their postcard with the SC number. Paul then tried to convince me it was an error by the postcard company. After I continued to insist, he did find it on his computer. But then he said it didn't apply to my model. I asked for he or his manager to give that to me in writing. He refused. By then, I'd had more than enough, and left. Besides their postcard, I'd received 2 mailings previously directly from Volvo Cars of North America in New Jersey - but unfortunately I hadn't brought them. I'll either find another dealer, or have an independent mechanic do the work. I recommend others do so as well. More

The customer service was great, starting with the service adviser Emily Denny. She greeted me with a smile and explain all about the 75,000 mile service. She gave me the price for the service and would call adviser Emily Denny. She greeted me with a smile and explain all about the 75,000 mile service. She gave me the price for the service and would call me if any problems were found. She call to let me know more work was need to be done. She explain every thing that needed and I approved the work. Rusnak Volvo service was great as always, they are only people to work on my 2005 Volvo. My overall experience and the price I paid was very good for what I had done. My next car will be from Rusnak Volvo. More

I recently took my XC60 to Rusnak Volvo for new tires and what a HUGE mistake! First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of impro what a HUGE mistake! First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of improper equipment, etc.. And besides, The Volvo Tire Advantage offers "Factory-trained technicians working with the proper equipment" so what can go wrong right? Well, when I went to pick the car up, BOTH of the wheels were damaged! The lip on both of the wheels were scraped, probably from the machine used to take off / put on the tires on the wheels. When I pointed this out to the service advisor, she said that they were just "dirty". Huh? There's a huge difference between the wheels being "dirty" and the clearcoat on the wheels being scraped off. The service manager came out and inspected it, apologized, and said that they would have it re-finished. There were also two deep scratches on the driver's side door that was not there when I dropped the car off. When I brought this to the service advisor's attention, she said that the car had some scratches on it when I dropped it off. Yes, it did have some scratches, but they were on the front bumper not the driver's side door, which she noted on the pre-inspection report! A couple days later I got a call saying that the wheels have been re-finished so I went to pick the car up. The wheels were 're-finished' but they must have been color-blind because they were just painted the silverstone color but not clearcoated like they originally were so they were matte while the other two wheels were glossy. When I pointed this out to the service advisor, her response was that they got the scratches out. What the... Yes, they got the scratches out but the finish doesn't match! Since the service manager was gone for the day, she told me to come back on Monday. Disgusted with all the issues and incompetence at this dealership, I didn't go back. Instead I decided to take this issue up with Volvo of North America directly. And this time around, there were black grease marks on my steering wheel, shift knob, and center armrest. Lovely. And to top things off, when I checked the air pressures in the tires this morning, all four tires were underinflated with different PSI and the valve caps were on loose. Did I take the car to the dealer or some small garage?? Almost every single time I bring my car to Rusnak for service, there's a scratch or damage on it that wasn't there when I dropped it off. Rusnak does not take care of customers' cars which is unacceptable, especially for a dealer. Needless to say, I will not be going back to Rusnak Volvo even though I only live 5-minutes from them. I would rather drive further to not have to deal with them anymore. Be careful when taking your car to Rusnak Volvo. Better yet, save yourself the trouble and headache and take it somewhere else. More

Rusnak service is the standard. Even if an issue arises, their customer service goes beyond expectation. It's why I have returned to this dealer for more than ten years. their customer service goes beyond expectation. It's why I have returned to this dealer for more than ten years. More

I had no prior dealings with this dealer or its service center; I came here under emergency conditions. Emily did her best to fit my situation into her queue and also identified another problem needing at center; I came here under emergency conditions. Emily did her best to fit my situation into her queue and also identified another problem needing attention. She ordered the part, and had it installed the next day. Sue is extremely friendly and professional and is a great asset on the customer reception side. All in all, an excellent experience. More

Rusnak to sing praises for: We first met Sue Ellis Rusnak to sing praises for: We first met Sue Ellis because she is the Volvo service dealer greeter. A young man in the parts department tried to sh Rusnak to sing praises for: We first met Sue Ellis because she is the Volvo service dealer greeter. A young man in the parts department tried to show us how to install the part. The service department who eventually installed the part for our S60 Women in the cashier department who helped us through the process with a smile. We were driving from SF to Pasadena to visit family. Our gas cap door attachment on our S60 fell off. We purchased the part hoping that we could install it by ourselves instead of waiting for the service department to install it for us. Unfortunately, we were unable to do it. We returned to Rusnak and Sue helped us schedule for early the next morning to repair the gas cap door. Not only was the part repaired but the dealer washed our car. Thank you, Sue and Company. I let our home dealer know that you were wonderful. Aloha, Walt and Judy Ching More

I've had the pleasure of working with Emily Dennis on several occasions. she has made every effort to get me in and out with a minimum of stress. She has been friendly and efficient and very communicat several occasions. she has made every effort to get me in and out with a minimum of stress. She has been friendly and efficient and very communicative. I apprecitate her and Sue the Hostess of the service department has also always been a gem of a lady. More