Rusnak Volvo Cars - Service Center

Felt special I felt catered too. I was given a complimentary rental (which I should have paid for) car & was kept well informed of my cars needs & progress! I felt catered too. I was given a complimentary rental (which I should have paid for) car & was kept well informed of my cars needs & progress! More

No loaners make this a non-luxury experience The fact that no loaner is provided is a huge deal. I see Rusnak investing in loaners for other nameplates it sells but not for Volvo. Until they trea The fact that no loaner is provided is a huge deal. I see Rusnak investing in loaners for other nameplates it sells but not for Volvo. Until they treat Volvo like a luxury brand, they are always going to be seen as second rate. This is a customer service issue. You are failing to provide an important customer service. More

Friendly and helpful staff. Rusnak Volvo is a well managed dealership. There have been lots of improvement witnessed since I bought a XC90 which has been serviced by the dealersh Rusnak Volvo is a well managed dealership. There have been lots of improvement witnessed since I bought a XC90 which has been serviced by the dealership. More

First maintenance Experience I really feel confident that my car is in great shape. And it all is due to N.Adams attention to details.His knowledge about car maintenance is eviden I really feel confident that my car is in great shape. And it all is due to N.Adams attention to details.His knowledge about car maintenance is evident when dealing with me. More

service for or Volvo XC 70. Prompt professional service and advise. Anthony did a great job. Recommendations were provided to ensure my brakes did not wear down any further and s Prompt professional service and advise. Anthony did a great job. Recommendations were provided to ensure my brakes did not wear down any further and score my rotors. More

Exceptional service I lost my car key and was extremely frazzled. I went to the Service Department and Anthony Marino provided exceptional service. He was able to provi I lost my car key and was extremely frazzled. I went to the Service Department and Anthony Marino provided exceptional service. He was able to provide a duplicate key the same day and was very helpful and personable. The overall experience was truly exceptional. More

service was excellent Without an appointment I was able to stop in for service on my Volvo that was taken care of thoroughly and professionally. I really appreciate it. Tha Without an appointment I was able to stop in for service on my Volvo that was taken care of thoroughly and professionally. I really appreciate it. Thanks! More

Good work/ as expected The service was very good..car is running great Would certainly recommend for Pasadena area Convenient pick an drop off and easy to get appointmen The service was very good..car is running great Would certainly recommend for Pasadena area Convenient pick an drop off and easy to get appointment More

Amazingly helpful!!! I brought my car to Rusnak to be repaired while I was on vacation. I came to pick it up on a Friday just before closing time (traffic delays). As I wa I brought my car to Rusnak to be repaired while I was on vacation. I came to pick it up on a Friday just before closing time (traffic delays). As I was driving on the freeway I heard a horrible noise, so I went back to Rusnack. Unfortunately it was past closing time. Fortunately there were four kind people who were willing to help me! Nadeem Adams was still there and was very helpful. Mr. De la Torre, a Rusnak mechanic, was willing to put my car on a lift and take a look even though it was past closing. Eva de la Torre also stayed and brought us water while we waited for the outcome. It turns out that there was a problem with my brake pads rubbing on metal, which could have caught on fire if I had attempted to drive home, which I would have done if they hadn't stayed to look at the car. The car rental agency was closed, so Brandy was wonderful and organized getting us a loaner so we could get home. I will always be grateful for the caring helpfulness of these four who, out of the kindness of their hearts, stayed late on a Friday to help us!! Many, many thanks!!!! More

Outstanding service. Courteous employees. Friendly and courteous employees from the service advisor to the janitor who was cleaning the driveway. Car was completed as promised. I was able to Friendly and courteous employees from the service advisor to the janitor who was cleaning the driveway. Car was completed as promised. I was able to explain my needs. I was reassured with positive response. I could not be happier with the customer service from the service advisor perspective or the outstanding job which the mechanic performed. More