Rusnak Volvo Cars - Service Center

Great customer service I've been taking my Volvo Rusnak for years and customer service is outstanding. My service representative is top notch. He makes sure that I am very a I've been taking my Volvo Rusnak for years and customer service is outstanding. My service representative is top notch. He makes sure that I am very aware of service being performed and keeps me updated thought out the day. More

Oil Leak - quickly diagnosed and repaired Discovered an oil puddle beneath our 2016 XC60. Needless to say, NOT a good thing. Emailed Na'Em Adams, our regular service writer, and sent him a p Discovered an oil puddle beneath our 2016 XC60. Needless to say, NOT a good thing. Emailed Na'Em Adams, our regular service writer, and sent him a photo of the puddle as well as a paper towel showing the color and hue of the offending liquid. Na'em was waiting for me when I arrived and made sure the shuttle ride home as requested, was available. The problem turned out to be a cracked drain plug washer [perhaps the best oil leak problem one can have] and that was quickly repaired, the oil refilled and problem solved. Cannot ask for more than that. Got a phone call from Na'em explaining the repair and was able to pick up the car that afternoon. Almost too easy. Almost. More

Great personalized service Outstanding customer service. Reliable, friendly expertise. Every member of the service personnel I've worked with always exhibits the highest level Outstanding customer service. Reliable, friendly expertise. Every member of the service personnel I've worked with always exhibits the highest level of professionalism. Great department. More

30,000 mile service based on time at 5613 miles Anthony Marino is an excellent adviser and attended to all my requests. The service met all my expectations and was completed on time. I will be back Anthony Marino is an excellent adviser and attended to all my requests. The service met all my expectations and was completed on time. I will be back to Rusnak in the future. More

Outstanding customer service! The entire staff at the dealership -- from reception, sales, management, service has been fantastic. Customer service is superb and they understand t The entire staff at the dealership -- from reception, sales, management, service has been fantastic. Customer service is superb and they understand the sense of urgency of their customers. I am so grateful for the experience I have had with Rusnak Pasadena. I have had at least 10 people tell me that they love my car and have been thinking of looking at Volvo's. I have recommended Rusnak Volvo Pasadena to all of them! More

10k service Great service, communication and friendliness. Na'eem is a very effective customer service professional. He communicated the specifics of the service Great service, communication and friendliness. Na'eem is a very effective customer service professional. He communicated the specifics of the service and then called us when car was ready More

Efficient and pleasant experience My visit was for scheduled maintenance and it was an efficient and pleasant experience. Mark, my service advisor was thorough and not pushy at all. My visit was for scheduled maintenance and it was an efficient and pleasant experience. Mark, my service advisor was thorough and not pushy at all. More

Best Dealership in Town I have owned many Volvo cars, including: GL240, V50, C30 .... & XC60. Thus I have used many Volvo garages and Rusnak is the very best dealership ever I have owned many Volvo cars, including: GL240, V50, C30 .... & XC60. Thus I have used many Volvo garages and Rusnak is the very best dealership ever. I purchased my XC60 from them and will buy my next Volvo from them. The service Department is 1st Class. You can trust the professional advice given. I have recommended Rusnak to friends and colleagues. More

Quick and efficient. Anthony Marino was great to work with. Answered all my questions. I was in for routine maintenance on my XC 90 and a fix for the driver's window. Anthony Marino was great to work with. Answered all my questions. I was in for routine maintenance on my XC 90 and a fix for the driver's window. More

Excellent all around. Special recognition to Na’aam Adams. Mr. Na’eem Adams the service rep was excellent. He greeted me in the morning with a warm smile. He followed up with a phone call to report the servi Mr. Na’eem Adams the service rep was excellent. He greeted me in the morning with a warm smile. He followed up with a phone call to report the service was complete. And went the extra mile and met me at the local subway station in a curtesy car! Again outstanding customer service. More