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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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December 18, 2018

Reliable and Honest My trips to the Service Department, and This dealer had always been a good experience , where my concerns are well taken care off and solved. More

by Elsa Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ephrem Yohannes
Jan 04, 2019 -

Rusnak Volvo Cars responded

I'm glad we've been able to meet your needs. - Sally S., General Manager

December 14, 2018

Great and prompt service Mark G. was extremely helpful. My car's battery was bad, and he took me in on the same day and I was out the door in an hour. Battery was replaced sin More

by MDAVILA4490
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Jan 04, 2019 -

Rusnak Volvo Cars responded

Thank you for sharing this feedback. - Sally S., General Manager

December 14, 2018

Fast and effecient The service rep notified me of everything that was covered under my lease agreement, and answered all my questions. There was no waiting on my part an More

by RETTENGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jan 04, 2019 -

Rusnak Volvo Cars responded

Please let me know if there's anything more we can do! - Sally S., General Manager

December 14, 2018

Great customer service I'm always very happy to work with the Service team at Rusnak- they make the service process efficient and pleasant! This makes a world of difference More

by KYLENE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilliand
Jan 04, 2019 -

Rusnak Volvo Cars responded

Thank you for letting us know! - Sally S., General Manager

December 14, 2018

Great service Everyone was accommodating, flexible, and timely in services. Was offered a loaner when I needed one and was offered a shuttle to the train station wh More

by JUNGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey, Anthony Marino, Mark Gilliand
Jan 04, 2019 -

Rusnak Volvo Cars responded

I'm glad we were able to meet your needs. - Sally S., General Manager

December 12, 2018

Always a great experience! Bought my Volvo at Rusnak and have it serviced there ever since. Always very fair only doing whats necessary. They treat you very well. I am spoiled! More

by ROPEWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Jan 04, 2019 -

Rusnak Volvo Cars responded

Great to hear! - Sally S., General Manager

December 11, 2018

Saturday Service Naeem as always was professional and provided us with updates on our service visit. Glad that Rusnak supports its customers by offering Saturday serv More

by JMarin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2019 -

Rusnak Volvo Cars responded

Thank you for the feedback! - Sally S., General Manager

December 10, 2018

Efficient and effective service On the intake, both Mark and Sue were courteous and professional. Mark kept me informed as to the timing. He helped me to avoid unnecessary expense. More

by JAMES.S.COCHRAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sue, Mark Gilliand
December 06, 2018

Good advice rather than pushing unneeded service. Anthony is great. When a rep leads with “if it were my car I would...” you listen. I trust Anthony which isn’t something you can say about all dealers More

by JohnsBar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Dec 19, 2018 -

Rusnak Volvo Cars responded

I'm happy to hear we have gained your trust. - Sally S., General Manager

December 06, 2018

10k maintenance They found a leaking coolant hose. Service was good, but they need loaner cars. I always got loaner cars from Mercedes, Lexus, BMW. But the service ad More

by LEEPEREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Dec 19, 2018 -

Rusnak Volvo Cars responded

Good to know, thank you for your business! - Sally S., General Manager

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