Rusnak Volvo Cars - Service Center

10 out of 10 No one likes having to go back to a dealer after purchasing a vehicle. Nonetheless Mr. Marino and his Team were very congenial, professional, and th No one likes having to go back to a dealer after purchasing a vehicle. Nonetheless Mr. Marino and his Team were very congenial, professional, and they made this experience outstanding!! Thank you for everything/Gracias por todo. More

Inconsistent with Rusnaks normal high quality service We have had outstanding service from Rusnak Audi in Pasadena and were expecting a similar level of service. After waiting several days for an appoint We have had outstanding service from Rusnak Audi in Pasadena and were expecting a similar level of service. After waiting several days for an appointment it started with a 35 minute or so delay from my scheduled time. Anthony was pleasant enough and let me know it would take 3-4 hours to complete the 20k maintenance although he asked me to repeat a couple of times what I was seeing as issues. He then pointed me to Michael in the lobby for a shuttle. MIchael was on the phone resolving an issue but Jeanette "helped" me after waiting for a bit and informed me that the shuttle had just left and I said wait in the lobby. I did not know where the lobby was as this is my 3rd time in this dealership. I felt like I was bothering her although she was being extremely friendly with others. I took a seat by parts and when MIchael got off the phone I asked on timing and he immediately called the shuttle driver to get timing. This turned out to be longer than the driver predicted but still reasonable. A call from Anthony told me I needed new brake pads and in 2,500 miles to come back. When I checked out nothing was walked through with me when I came back. Jeanette couldn't find my paper work and I felt like that was somehow my fault. I was told to sign here basically. I tried to check in with Anthony who was on the phone at which point Michael followed me to the car to ask what else I needed. I was irritated and said I was ok once he walked me through the paperwork, but my phone was still not synching until I completely turned off the car, my seat still won't reset based on driver selection programming. I am really hoping that this is just an anomaly given the upcoming holiday weekend, but I will likely be doing my final service included with purchase, probably getting a second opinion on the brakes and looking for a service department that cares. More

Review Summary Rusnak Volvo and Anthony Marino met every expectation. Anthony is an asset to Rusnak Volvo. He is knowledgeable, courteous, and always professional. Rusnak Volvo and Anthony Marino met every expectation. Anthony is an asset to Rusnak Volvo. He is knowledgeable, courteous, and always professional. I certainly expect to continue doing business with Rusnak. Verletta Massey is a pleasure to speak with. She also is a positive asset for Rusnak Volvo. Today, every business it seems, wants feedback: Please drop the 25 word minimum requirement Drop the unexpected "One Final Step." Make your requested review truly short and to the point. More

Incompetent "TECH's". your "TECH'S" are incompetent..... ask Anthony of my frustration. Everything from not properly securing a newly replaced "engine"...to a simple "cali your "TECH'S" are incompetent..... ask Anthony of my frustration. Everything from not properly securing a newly replaced "engine"...to a simple "calibration" of a sunscreen... your service rep may be competent yet his techs need to go back to training.... i am totally frustrated dealing with Rusnak and i will be letting everyone I know about my experience..... More

Excellent service Great staff and very polite. Very comfortable experience. They were able to repair my vehicle in a very timely fashion and kept me involved during the Great staff and very polite. Very comfortable experience. They were able to repair my vehicle in a very timely fashion and kept me involved during the entire process. Naeem and the staff were very pleasant to work with. More

Great service, nice people everything was excellent, nice, friendly people, every person I worked with was very friendly and helpful and I can not think of anything negative to everything was excellent, nice, friendly people, every person I worked with was very friendly and helpful and I can not think of anything negative to say. More

Volvo Tire Replacement Anthony Marino was a life-saver and helped me replace a tire in record time. I have just recently switched to driving a Volvo and my excellent servic Anthony Marino was a life-saver and helped me replace a tire in record time. I have just recently switched to driving a Volvo and my excellent service was very appreciated. Thank you, Anthony! More

10k service Prompt attention and full service done and explained many cars were in line and we were frequently updated on amount of wait. Prompt attention when c Prompt attention and full service done and explained many cars were in line and we were frequently updated on amount of wait. Prompt attention when car was ready. More

Excellent, professional and fast. It was my first visit and Na'eem made it a breeze. Really professional and fast. He explained everything and followed-up during the day with updates It was my first visit and Na'eem made it a breeze. Really professional and fast. He explained everything and followed-up during the day with updates. More

Best customer service Naeem is the best! I really appreciate his customer service and expediting everything. He made my day a lot easier and hassle free. Thank you! Naeem is the best! I really appreciate his customer service and expediting everything. He made my day a lot easier and hassle free. Thank you! More