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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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October 04, 2019

Excellent From start to finish the service provided by Anthony and the staff have been excellent and has been my experience for years. I am sure this will conti More

by JACOBKORULA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 08, 2019 -

Rusnak Volvo Cars responded

It is great to hear everything was done quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!

October 03, 2019

Same O Highly dependable . Most of the time, you may need a reservation in advance but when for some reason you forget, they still welcome you without feelin More

by NINOOPEN2013
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 08, 2019 -

Rusnak Volvo Cars responded

Hi, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

October 03, 2019

ALWAYS disappointing Everything! NOT on time! ALWAYS! this is my 3rd or 4th visit and every single time they are 15~20 min late. Just overall the quality of the servic More

by aaronbom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Nov 12, 2019 -

Rusnak Volvo Cars responded

Hello, we are sorry to hear that you had a negative experience with us. I would really like to learn more about this situation, so that we can try to work something out. Please reach out to me at ssmeed@rusnakautogroup.com or 626-714-3160. - Sally Smeed

October 03, 2019

40 thousand mile servicing Anthony is always responsive and attentive to any problems with my car. The service is timely, I receive a ride room and the car is returned washed a More

by CATHIBEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The sweet lady we meet when arriving. So nice and always happy and welcoming, Anthony Marino
Oct 08, 2019 -

Rusnak Volvo Cars responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you so much again for your feedback! We hope you have a great day!

October 03, 2019

wait too long I had to wait nearly a half hour for my car when I came to pick it up after its service. Bad back. Nowhere comfortable to sit. More

by RFROB843
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure. Seemed like they had trouble transmitting messages from one to the next
Nov 12, 2019 -

Rusnak Volvo Cars responded

Hello, we are sorry to hear that you had a negative experience with us. I would really like to learn more about this situation, so that we can try to work something out. Please reach out to me at ssmeed@rusnakautogroup.com or 626-714-3160. - Sally Smeed

October 03, 2019

Volvo seevice Brought in my car for a couple of items which were addressed quickly. Upon arrival I was told that I also needed a computer upgrade which really took More

by COWANMV72@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Rusnak Volvo Cars responded

Hello, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2019

It was easy, professional and polite by the Service people Because my experience with the service Depart. was smooth and they fix the car problem I went there for and Anthony and the Lady were very poli More

by VZARMAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Sep 23, 2019 -

Rusnak Volvo Cars responded

Hi there! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!

September 18, 2019

Only regret I should have brought my car to this center yearly, i always say its too far from where i live, they work fast and staff are exceptionally courteous More

by BABYKO79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert Cheng
Sep 19, 2019 -

Rusnak Volvo Cars responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 17, 2019

Emergency repair on car door that would not close! Rusnak/Volvo Pasadena to my rescue! On the day that I was to exit our home for a 3 day termite fumigation, I went outside to exit the premises and More

by CT Arnerich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusnak greeter Sue, always puts me in a positive mood. Such an asset, especially when Im coming in with a serious car problem. thank you, Anthony Marino
Sep 19, 2019 -

Rusnak Volvo Cars responded

Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!

September 16, 2019

Replace mirror and window Anthony was responsive and by thinking ahead made my life easier after a hit and run. He had ideas how get my car back when some parts were on back or More

by JHUCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Sep 19, 2019 -

Rusnak Volvo Cars responded

It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.

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