Rusnak Volvo Cars - Service Center

Tire change - easy and so friendly They took care of both me and my dogs while waiting!! They explained everything and were on the ball. The waiting room is very nice by the way! They took care of both me and my dogs while waiting!! They explained everything and were on the ball. The waiting room is very nice by the way! More

excellent, very competent in every respect The dealership is located in a central Pasadena area and I have been doing business with them for over 40 years. They are always ready to serve and an The dealership is located in a central Pasadena area and I have been doing business with them for over 40 years. They are always ready to serve and answer questions and when I take my car in, it's serviced completely and competently. I have always been pleased with the service and sales representatives there. More

Every single time we’ve taken our car for service here, there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment and getting there on time), being told it would take less than an hour so decide to wait but it takes over two hours, letting them know you need the car by a certain time to pick kids up from school but it’s not ready with no loaners (they offered to take me to get a rental but I was already late and used an Uber), etc. For my last visit, I booked super early hoping to have better luck if the day was just starting- my 2017 XC60 was having AC issues. They said please wait and it took almost two hours for anyone to talk to me (I inquired at least three during it- especially as they had taken my car back already). They did apologize and offer to rotate my tires for free this time, but I’ll likely find another dealer for service even if I have to drive further as we’ve decided to buy our car. We have loved our car, and while we had a great experience with figuring out a deal with Christine, and we’re offered unexpected great lease offers as repeat customers (including almost an eight months option to go from old to new lease- great!!! but we ended up purchasing), the service almost made us change our minds. Needs improvement More

Friendly and Accommodating I went in for a replacement key with no appointment and Anthony was nice enough to fit me in and take care of me. He understood my urgent need for a I went in for a replacement key with no appointment and Anthony was nice enough to fit me in and take care of me. He understood my urgent need for a key and even gave my car a complimentary oil change and car wash. I would definitely go back to him in the future. More

Not great customer service from Anthony. I’ve had him before and he’s never been that friendly. He told me they close at 4, didn’t get a call till 330 that my car was ready to go, then he was rude about before and he’s never been that friendly. He told me they close at 4, didn’t get a call till 330 that my car was ready to go, then he was rude about me not answering my phone. More

great service all went smoothly and fast. great service. friendly and professional. It even got done ahead of schedule which was great to get me in and out fast. all went smoothly and fast. great service. friendly and professional. It even got done ahead of schedule which was great to get me in and out fast. More

Anthony Marino was straight forward, efficient and fair. My notes were addressed and he communicated with me through the process. Really appreciated how easy he made it. My notes were addressed and he communicated with me through the process. Really appreciated how easy he made it. More

My service advisor was very nice and professional and kept me informed along the way. I really like how he handled my problem. He does a great job. kept me informed along the way. I really like how he handled my problem. He does a great job. More

Wonderful service, wonderful staff We really enjoy Volvo on Colorado Blvd, Pasadena. Its a warm place to come to. The staff is helpful and service minded. We love Anthony, and think he We really enjoy Volvo on Colorado Blvd, Pasadena. Its a warm place to come to. The staff is helpful and service minded. We love Anthony, and think he is one of the best. Warm Regards, Carolina & Kaj Goldberg More