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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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May 27, 2021

Roman was very friendly and helpful, both on the phone and in person. He asked good questions about my service needs as well. I was a little confused about why my car wasn't listed for the appointment I m More

by VolvoXC40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon
May 27, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for your positive feedback. We are pleased to hear about your recent experience with Roman, and that he was friendly and helpful. We appreciate your feedback about our teams communication. Thank you for choosing Rusnak/Pasadena Volvo and we hope to see you again.

May 26, 2021

Roman, the lady receptionist & Jamie C were especially excellent! Everything was done as promised and ahead of schedule. Clean & attractive dealership; warm, friendly staff, too. Thank you! More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie C., Roman
May 27, 2021 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave a review. We're happy we could exceed your expectations! We really appreciate your recommendation and if there is anything additional that we can do for you, please let us know! Take care!

May 26, 2021

Rusnak Volvo has been a fantastic experience for the entire 3 years I’ve had my Volvo. Na’am Adams in particular, who I’ve had the most interaction with, has been wonderful. Roman in Service is terrific More

by NATE35
Customer Service
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Rusnak Volvo Cars responded

Thank you so much for your feedback and your loyalty! We hope you continue to choose Rusnak/Pasadena Volvo for all your automotive needs! Take care!

May 24, 2021

Service advisor, Na'eem, is great. But issues are not being fixed. My car had one issue and it took two separate tries for the service dept to fix that problem. Even then, when Na'eem and I checked to ma More

by rk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Rusnak Volvo Cars responded

Hello, Your satisfaction is important to us and I would like to speak with you to better address your service experience that wasn't to your standards. Please contact me when you are available. Thank you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

May 21, 2021

This Service center is my favorite and Anthony Marino is certainly the best person. He is very very friendly and courteous, at the same time very professional. More

by PAULANDBUTCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 22, 2021 -

Rusnak Volvo Cars responded

Glad to learn that you were impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 21, 2021

Great service! Mr Na’eem is very knowledgeable and professional.. I received rental car and was able to work without interruption.Thank you Na’eem! More

by Eyemzhao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Rusnak Volvo Cars responded

Thank you for complimenting our staff's knowledge and professionalism. We're happy we were able to provide a rental to make your experience better.

May 18, 2021

As always I truly enjoyed my service experience at Rusnak Volvo. The prompt and concise information regarding the repairs needed were much appreciated. My technician Anthony Marino gave all the costs for th More

by CAL_MAC5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 19, 2021 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are happy to know that you have had good service experiences with us at Rusnak/Pasadena Volvo and that Anthony has been helpful. We hope that you will continue to choose us as your dealership!

May 15, 2021

Excellent service and great feedback from the crew, especially Na'eem Adams. They even made arrangements to drop off our car at our house when it was finished. Something as small, yet thoughtful as t More

by W_GREG_RAMIREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
May 17, 2021 -

Rusnak Volvo Cars responded

Greg, thank you for taking the time to write a positive review! We are glad to hear Na'eem, Jose, and Anthony went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we are looking forward to taking care of any of your auto needs in the future at Rusnak Volvo Cars.

May 15, 2021

As usual, Antony and his team has provided an excellent service. Very much satisfied with the service and has no hesitations to recommend any one. More

by JOHNEAPENCPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 16, 2021 -

Rusnak Volvo Cars responded

Hi John, Thank you for your positive feedback. Your satisfaction means everything to us, so we are pleased to hear about your recent experience with Anthony. We appreciate your recommendation. Thank you for choosing Rusnak/Pasadena Volvo Cars and we hope to continue to assist with all of your future automotive needs.

May 14, 2021

Anthony Merino is an example of the thorough, efficient and attentive that we have experienced at Rusnak Volvo through the years. Thank you very much. More

by CT Arnerich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 16, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for your positive review. We are pleased to hear that Anthony has been able to consistently provide you with an efficient, thorough and attentive experience. Thank you for choosing Rusnak/Pasadena Volvo Cars and we hope to see you again.

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