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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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May 06, 2020

I have dealt with the same dealership for my past 2 cars. I dealt with my sales manager, Patrick F. And my service manager Anthony M. They are truly great assets to Volvo Rusnak. More

by ESALAZAR3516
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
May 07, 2020 -

Rusnak Volvo Cars responded

Hello there, thank you so much for sharing your great feedback! We're glad to hear Patrick and Anthony have given you excellent service. We hope to work with you again in the future!

May 05, 2020

This location is convenient. However, both times I have had services done it takes over 5min for someone to even address me as I wait. Last time, 4 people passed by and didn’t offer any greeting or help un More

by MARIEL
Recommend Dealer
Yes
Employees Worked With
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
May 07, 2020 -

Rusnak Volvo Cars responded

Mariel, Thank you for bringing this to my attention. I am troubled to learn of your disappointment with any wait time and any customer service that was not to your standards. Please know your feedback is important to us and I would like to connect with you to best resolve your concerns. Please contact me when you have a moment. Thank you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

May 05, 2020

My service experience Anthony gave me every indication that he valued my business, providing professional and courteous service from beginning to end. I will be happy to b More

by DRIVE52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 06, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking the time to share your feedback about working with Anthony. We are happy to know that everything went well . Please have a wonderful day! We welcome any future business.

May 01, 2020

kind and speedy staff checked break measurement inspection and recorded remaining. everyone was cautions and courteous. and speedy and kind staff. thank you all and take ca More

by Ji-eun01
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2020 -

Rusnak Volvo Cars responded

Thank you so much for your feedback. We are so happy to know everything went well and we hope you take care too!

May 01, 2020

A very attentive and speedy staff. All my concerns were noted and followed up with. I felt comfortable and safe during this pandemic as everyone was cautious and courteous. More

by BrettF
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We are happy to know that you enjoyed our services and accommodations. We look forward to working with you again!

May 01, 2020

Smoothest lease end transition, handled with kindness and professionalism. Sally went above and beyond to assist us. Jimmy was extremely helpful as well. A pleasure. More

by CARLAMORAN
Recommend Dealer
Yes
Employees Worked With
Jimmy Ludzhev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sally Smeed
May 02, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We will be sure to thank Sally and Jimmy for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again!

April 30, 2020

Straight to the point, great, fast, and expected service Anthony was great easy to talk to. I bought the car in a little earlier than my scheduled appointment time. I did have to wait a little bit, but the g More

by PETER56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 01, 2020 -

Rusnak Volvo Cars responded

Peter, It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear Anthony went above and beyond to assist you with a high level of customer service throughout the process. We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.

April 29, 2020

I took it in for a minor repair which was done very well. They did wash the car but I specifically asked them to vacuum the interior which was not done. More

by klbr8888
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Apr 30, 2020 -

Rusnak Volvo Cars responded

thank you for taking the time to share your service experience with Anthony! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 29, 2020

Safety Recall Notice Perform R89978 Door Latches replacement times 4 (all doors). It was performed in a timely manor. Anthony hired an Uber driver to take us home while th More

by Helen Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Apr 30, 2020 -

Rusnak Volvo Cars responded

Thank you for the kind words, Helen! We're happy to hear our team was able to meet your expectations regarding your replacements. We look forward to seeing you again in the future.

April 29, 2020

I made an appointment for recall work to be done on my 2019 Volvo. When I arrived, I was seen immediately—the car seat and steering wheel was covered in plastic and the service advisor had gloves and a ma More

by Mike B
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Apr 30, 2020 -

Rusnak Volvo Cars responded

Thank you for the kind words, Mike! We're happy to hear our team was able to meet your expectations during these unprecedented times. We look forward to seeing you again in the future.

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