Rusnak Volvo Cars - Service Center

Great service! They were able to get me an appointment on a very short notice. They washed my car and it really needed it. Thank you a very short notice. They washed my car and it really needed it. Thank you More

amazing Loved the experience during COVID, a safe process that made me comfortable to move forward with bringing my car into the dealer for service. Thank you Loved the experience during COVID, a safe process that made me comfortable to move forward with bringing my car into the dealer for service. Thank you for being so considerate during this time! More

The 30,000 mile service maintenance was performed as requested. I called the next day and left a message for Anthony to call me back to clarify some information listed in the multi-point inspection repo requested. I called the next day and left a message for Anthony to call me back to clarify some information listed in the multi-point inspection report. He called me a little while later and answered my question to my satisfaction. More

Anthony makes it easy! Great service! Anthony always takes great care of us! We always return to Volvo for all our service needs because Anthony makes sure our car is safe a Great service! Anthony always takes great care of us! We always return to Volvo for all our service needs because Anthony makes sure our car is safe and ready to go! More

Always friendly, professional and go the extra helpful mile! My air conditioner was not cooling, I stopped by in the late afternoon to schedule and appointment (I was driving by and that was easier than remember My air conditioner was not cooling, I stopped by in the late afternoon to schedule and appointment (I was driving by and that was easier than remembering to call when I got home). I was able to get an appointment for the following morning. Even with shortened hours due to the Los Angeles County curfews, I still had my car back the following day -- even though it was a big job. Thank you to all of the team for making this happen! More

Get Competative Prices - No Transperancy My experience with Anthony Marino is not isolated, so *I urge you to compare prices before agreeing to service your car at Rusnak Volvo in Pasadena*. My experience with Anthony Marino is not isolated, so *I urge you to compare prices before agreeing to service your car at Rusnak Volvo in Pasadena*. My original issue was with a punctured tire, which Anthony advised could not be repaired because of special insulation in my tires that makes them quiet. He quickly quoted me almost $600 for a new tire (existing tire only had less than 15k miles) and told me there was no alternative option. I found a local shop that removed the tire and found that in fact I did not have any special insulation, so they were able to patch it up and install the tire for less than $45 (including a tip). My second and most disappointing experience was when I brought my car for service and he quoted me almost 60% more than other Volvo service centers. I understand the balance between pricing and convenience, but his approach was a HUGE over reach. It genuinely felt like he was either trying to rip me off or he thought I was not smart enough to compare his quote. I will not return to do any more business with Rusnak and suggest that they change their policies to be transparent with customers. As a side note, the Volvo service center that performed the service had their prices listed and readily available for me to see! More

Excellent service. Anthony is great. If you continue with minimum number of words I will not use this form again. Place is the best. Survey is a pain minimum number of words I will not use this form again. Place is the best. Survey is a pain More

Exceptional is the perfect word. In the midst of the Corona pandemic, Anthony was there for me at a moment when a small thing (one busted tire) was becoming an all-day ordeal at my local tire shop. Whe Corona pandemic, Anthony was there for me at a moment when a small thing (one busted tire) was becoming an all-day ordeal at my local tire shop. When I finally decided to call Rusnak it was afternoon already, but Anthony invited me to come right in and let him help. He got me in and out before the shop closed & didn’t let me overspend. The environment was such a blessed comfort l could have cried. The waiting room and bathroom were both in tip top condition. It was not hard to keep necessary social distance. I have always trusted Anthony’s intelligence and opinion but after this visit my admiration is through the roof. Also the car wash and interior cleaning was fantastic. More

The Best Service Department - Ever. Amazing, friendly, kind, thoughtful, smart. Na'eem is far and above the best employee ever. He is always prompt, great communicator and above all, s Amazing, friendly, kind, thoughtful, smart. Na'eem is far and above the best employee ever. He is always prompt, great communicator and above all, so incredibly kind and thoughtful. More

I was mistakenly charged for my loaner. I text Na'eem, he got back to me right away. I explained the problem, he said "let me look into this with my manager." He called me back in less then an hour... issue got back to me right away. I explained the problem, he said "let me look into this with my manager." He called me back in less then an hour... issue got resolved. More