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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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June 26, 2020

Great professional service! Everything went very smoothly with my routine service. Na'eem was professional, friendly and communicated about the cost and when my car would be re More

by KP2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking a moment of your day to share your satisfaction working with Na'eem. We are delighted to find that everything went smoothly. If there is anything else we can do to help you, please do not hesitate to inform our team. We hope you have a wonderful day!

June 25, 2020

Wonderful I love Rusnak Volvo. Everyone is so kind and thorough. Na'eem Adams helped me this time and he provided great service especially during a social dis More

by GRACIAWALKER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Rusnak Volvo Cars responded

Gracia, kind words such as your own are what encourages our team to continue providing top-notch service to our guests. Na'eem will certainly be told about your positive feedback, and we invite you in anytime you may need assistance in the future. Thank you!

June 25, 2020

It was great as usual! Totally appreciate the way you made customers feel comfortable during the intense season of covid-19. Thank you so much! More

by Sonya Williams
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Rusnak Volvo Cars responded

Sonya, firstly we'd like to thank you for taking the time to leave us with such wonderful feedback. It is our priority during this difficult time that we provide our valued guests such as yourself with exceptional service that takes the stress off their shoulders. Please let us know how we can assist you further, and have a great day.

June 25, 2020

Service advisor Anthony Marino was excellent. He went above and beyond to make sure that my concerns were addressed and the repairs were quickly completed. More

by RAFFITOU
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jun 25, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We can't wait to share your kind words with Anthony and are pleased to see that his service was top-notch. If there is anything else we can do for you, please be sure to let us know.

June 25, 2020

Timely, cordial, efficient I needed an installation on my new car and I was seen on time in spite of the limitations of the coronovirus precautions. There was proper distancing. More

by rwilliams28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jun 25, 2020 -

Rusnak Volvo Cars responded

That's wonderful to see! We're so glad to see that you and your car were taken care of so well in these uneasy times. If we can be of further service, please be sure to let us know.

June 25, 2020

Antony is a dream to work to with. He makes you feel that like you are his only customer . Thank you Anthony. You are the best. More

by GRANT15
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jun 26, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you. We hope to work with you again soon.

June 25, 2020

I think I arrived for drop off when someone was out at lunch. There was certainly no hurry to get me checked in, and it didn't exactly seem like the folks helping me were used to doing this sort of thing. More

by HARRIS.WAS.MARK
Recommend Dealer
No
Employees Worked With
I don't actually remember the guy from service who called me. I only saw the ladies from the cashier/parts office.
Jul 10, 2020 -

Rusnak Volvo Cars responded

Hello, I am troubled to learn of your disappointment with any wait time and customer service that was not to your standards. Rest assured I take your feedback seriously and would like to speak with you to better address your concerns. Please contact me when you are available. Thank you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

June 25, 2020

Great and professional service as usual. Anthony is great. Came in with tire issues. Had all four tires replaced as well as new rear brake pads and rotors. Outstanding! More

by SUZETTEDALISAY
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jun 26, 2020 -

Rusnak Volvo Cars responded

Suzette, we cannot wait to relay your wonderful praise to Anthony and the rest of our Service Department team. Thank you for taking the time to share your feedback with us. Please don't hesitate to reach back out should your or your loved ones need assistance with their vehicles.

June 25, 2020

Always very helpful and get fixes done quickly. I love going here. People are very polite, everything is clean. I can check out the new cars also. More

by LEVIELEVI
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Jun 26, 2020 -

Rusnak Volvo Cars responded

Hello, we are so glad to learn our Service Department was able to perform in a timely and professional manner during your experience. We pride ourselves on giving valued guests such as yourself a 5-star experience, and we hope you'll consider us again in the future. Have a wonderful day.

June 19, 2020

Long wait Employee was Anthony, not the ones pictured. I waited over 20 minutes for him to talk to me at the start. I was ignored during that time. After More

by SALLYAU88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jun 20, 2020 -

Rusnak Volvo Cars responded

Hello, I am concerned to learn that your recent experience did not meet your expectations. We appreciate your feedback and would appreciate the chance to discuss your concerns. Please feel free to reach out to me at your own convenience. Thank you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

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