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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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July 09, 2020

10,000 Mile/1st Year Service A routine action done very well. Anthony Marino was patient, thorough and courteous. Probably a more pressing concern is how they are handling service More

by Sloane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 10, 2020 -

Rusnak Volvo Cars responded

Thank you for your thorough review, Sloane. Now more than ever we are taking our valued customer's feedback to heart, and are committed to offering you the same quality care we always have before. We are thrilled to learn your time with us reflected this. If you or your vehicle should need future assistance, please let us know. We look forward to working with you again, and stay safe!

July 09, 2020

I was charged $45 for “free” 10,000 mile service. They claim tire rotation isn’t included. I feel misled. Why would I buy again? More

by DASHER823
Recommend Dealer
No
Employees Worked With
Na'eem Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Rusnak Volvo Cars responded

Hello, I take your feedback very seriously and am disappointed to learn of your dissatisfaction with your service. I would appreciate the opportunity to discuss this with you. Would you please reach out to me at your earliest convenience? General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

July 08, 2020

Check engine light came on. When the check engine light came on in my 2009 Volvo V70 they came to my aid immediately. Anthony is always so kind and helpful. More

by DWCROMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 08, 2020 -

Rusnak Volvo Cars responded

Thank you for your positive review. We always strive to provide personable and excellent customer service. Take care!

July 06, 2020

Once again, Na’eem Adams provided excellent customer service. Na’eem is professional patient, always courteous and swift to respond with updates. I would also like to offer a my thanks and gratitude to More

by HUGHADAIR
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Why is Sue Ellis no longer employed? I hope her health is ok. Of it was not for her health, I can honestly say, Sue was a gem and one of the very few reasons, I come to Rusnak for service.
Jul 07, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are delighted to know that you had a good experience with us and with the help Na’eem who provided excellent customer service. It is also great to know that Sue was helpful and we look forward to any future visits!

July 06, 2020

First service experience during Covid 19, an Excellent One We're all adjusting and recognizing changes as we deal with life during COVID 19. Not only did Na'eem step in to get my paperwork started, Anthony mad More

by MikeeSr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Jul 06, 2020 -

Rusnak Volvo Cars responded

Mike, thank you for taking the time to share your pleasant service experience with Na'eem and Anthony! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

July 05, 2020

Excellent service I was greeted in a prompt and friendly manner. Any requests were noted and accomplished. The work was finished promptly. I was notified during th More

by BLG2030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you. We hope to work with you again in the future.

July 03, 2020

Rusnak Volvo went the extra mile and a half I brought in our XC90 to have it checked out for noise it was making. Anthony and the technician staff went the extra mile and a half to trouble shoot More

by SAR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 04, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We will be sure to thank Anthony and the rest of the team for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again!

July 03, 2020

Anthony Marino is the best! He is always helpful, polite, and efficient. My wait times are reasonable and it is easy to get feedback from the service rep. More

by DMGARCIA61
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 04, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We will be sure to thank Anthony for providing you with polite and reasonable service. Let us know if there is anything else we can help you with. We look forward to working with you again!

July 03, 2020

Service department Great service, Mr. Naeem was so cooperative, I recommend Rusnak to my friends and family. Thank you for your safety and service. Everybody from gree More

by HANKNOORI115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't the names, but greeting person, cashier and car wash
Jul 04, 2020 -

Rusnak Volvo Cars responded

Thank you for sharing your experience. We will be sure to thank Na'eem for providing you with excellent service. We look forward to working with you again.

July 03, 2020

Friendly, professional, and courteous service... as always. Check in was easy and efficient. I was alerted by text (at the promised time) once the service was completed. More

by elarson2
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Rusnak Volvo Cars responded

We appreciate the excellent review. Let us know if there is anything else we can help you with. We look forward to working with you again.

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