Rusnak Volvo Cars - Service Center

Fixed car but poor communcation Hi! I took my volvo in to be serviced - I was not super happy with the communication. I planned on waiting for the service (standard check up, lock r Hi! I took my volvo in to be serviced - I was not super happy with the communication. I planned on waiting for the service (standard check up, lock replacement due to recall) to be done and was hoping to make it home by a certain time. Halfway through I got a text of additional service recommendations and said I would probably do the battery replacement and think about the rest but would bring it back at a later time so I could make it home when I needed to. But when I picked up my car they had gone ahead with the battery replacement even though I never agreed to getting it done and for sure didn't sign anything saying I was okay with it being replaced. The extra time the battery took meant I didn't make it home at the right time and I wasn't able to consider my options when it came to the battery. I'm trying to give the benefit of the doubt and consider it a miscommunication rather than taking advantage of me being younger, perhaps not as knowledgeable on cars (which is why I wanted time to research and consider my options) - but it was a very expensive miscommunication and I feel it should be standard to get express permission before making such a big repair on a vehicle. I was so confused/shocked when I picked up my car and eager to return home that I didn't say anything but I wish I would have! More

Okay, X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X More

Routine Service. My service consultant was again Na’eem. I rarely meet people with such a decent presence as him. All went well . Than you. I rarely meet people with such a decent presence as him. All went well . Than you. More

Anthony found recalls needed on my car and had them fixed in a timely fashion. I appreciate the car being washed upon pick up. Super helpful. found recalls needed on my car and had them fixed in a timely fashion. I appreciate the car being washed upon pick up. Super helpful. More

Excellent Maintenance & Diagnostic Service I had a wonderful experience working with Na'eem and the service team. In this time of COVID-19, it was relieving to see everyone wearing masks and tr I had a wonderful experience working with Na'eem and the service team. In this time of COVID-19, it was relieving to see everyone wearing masks and trying to maintain 6-ft distancing at all times. They even sanitized a pen for me to use on the forms! Na'eem kept me informed of everything that was happening with my vehicle, and answered all my questions thoroughly. Also, I was very late in picking up my vehicle, but they were very accommodating. I will certainly be returning for future service! More

Quick service and car needs were addressed. Happy that it was done on time as promised. Will be back to have car serviced again. Thank you was done on time as promised. Will be back to have car serviced again. Thank you More

I have complete confidence in the service rep and mechanics The Service Representative I have worked with since the purchase of my Volvo is Na'eem Adams. My vehicle has always returned to me in excellent condi The Service Representative I have worked with since the purchase of my Volvo is Na'eem Adams. My vehicle has always returned to me in excellent condition. I have confidence in the capabilities of the mechanics and professionals that work on my car. The fact that I have this confidence ensures that if and when I'm in the market for another car, it will be a Volvo and it will be purchased at this dealership. More

Awesome service! Na'eem was awesome. Ver professional, knowledgeable and kind. There are other dealer service centers closer to us that we can go to but Pasadena is p Na'eem was awesome. Ver professional, knowledgeable and kind. There are other dealer service centers closer to us that we can go to but Pasadena is pretty great. More

I had to drive from Long Beach and wait for the completion of the job. From the moment I arrived to the end, everyone was very friendly, professional and above all, very COVID-19 safe! Thank you so completion of the job. From the moment I arrived to the end, everyone was very friendly, professional and above all, very COVID-19 safe! Thank you so much! More

Great people Na'eem is always very warm and helpful when we need to bring our car in, and he is always available. I am very grateful to have him working with us, a Na'eem is always very warm and helpful when we need to bring our car in, and he is always available. I am very grateful to have him working with us, and Volvo is very lucky to have him on their team! More