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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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October 14, 2020

Highly responsive to my needs and executed on time. Kept me informed as to status and likely cost of repairs. Anthony watched out for the job and his team executed. More

by DON MCCONNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 14, 2020 -

Rusnak Volvo Cars responded

Thank you for the wonderful review, Don! We are pleased to see that Anthony's outstanding service made such a positive impression on you and we will be sure to let him know how satisfied you are. Please let us know if there is anything else we can do for you.

October 14, 2020

I want to commend Anthony Marino for going the extra mile in helping me with issues I had with my 2016 XC90. With his support the problem was taken care of.. He demonstrated to me a caring professional atti More

by lapd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are delighted to know that you had a 5-star experience with us and with the help of Anthony. We value your business and we hope that you will continue to visit us in the future!

October 14, 2020

Roman was very courtial with my visit. This service visit was above the previous. I especially like the fact that my interior setting were not changed. Roman kept his time line and was very communica More

by HULAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of Roman who provided great customer service. We value your business and we look forward to any future visits!

October 13, 2020

I brought my XC60 to Rusnak Volvo for the 20,000 mile service and also for a Recall notice. Anthony Marino, Service Advisor, assisted me in a very professional and thorough way and explained everything More

by BERTA.COCHARIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier in the parts department assisted me very well with purchase of coolant., Anthony Marino
Oct 14, 2020 -

Rusnak Volvo Cars responded

Thanks for stopping by, Berta. We truly appreciate you taking the time to write such a nice review, and trusting us at Rusnak Volvo Cars to take great care of your vehicle. We'll make sure you always get treated to top-notch service every time you visit.

October 12, 2020

I asked for a fair price and it was not given because the cost of service is set per management. The overall service is ok. More

by JSANDEZ03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Oct 26, 2020 -

Rusnak Volvo Cars responded

Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your disappointment with any prices that did not exceed your expectations. Please reach out to me at your earliest convenience; I would appreciate the chance to speak with you about your experience. Thank you, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

October 08, 2020

Rusnak Volvo, as usual, is outstanding in service area. Minor recall on our new Volvo. Was addressed in under an hour and Covid safety protocols were observed. More

by Kbeggs84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 08, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We are happy to know that you enjoyed our services. We look forward to working with you again!

October 08, 2020

Being that this was my first experience with this dealership, I really have nothing to compare it to, so I will give my true review on the next go round. However, the overall experience was good. More

by sonia.wells224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adimika Rachell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you for your feedback with us. We truly appreciate your business and welcome you back anytime you need help.

October 08, 2020

I have always been pleased with the customer service, maintenance and repair work I have received from RUSNAK Volvo. All of their staff is very professional. More

by LDFINUCANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Rusnak Volvo Cars responded

We appreciate the amazing review and look forward to working with you again!

October 07, 2020

Communication is always clear and professional. I appreciate the emails and texts to keep me in the loop when I leave the car for same day or overnight service. More

by M.B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Oct 08, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you for the kind words! We're glad to hear our team has given you great service. We hope to see you again.

October 07, 2020

I arrived at the dealership in the morning around 11:am, I did not leave until 4pm. I feel it took too long to complete the maintenance, however a recall was completed as well. The service advisor did a gre More

by WMARBLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Rusnak Volvo Cars responded

Thank you for the feedback! We are happy to know that overall you had a good service experience with us and we will make sure to share all your feedback with management! We truly value your business!

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