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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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October 27, 2020

This was my first time at the Rusnak Volvo service department. What a great experience!! Thanks Roman for the conversation and updates. You're a real professional! More

by PGP.1235813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman
Oct 28, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to share your excellent experience with Roman! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

October 26, 2020

Excellent customer service in the Vehicle Service department. Very accommodating and thorough. The work time expected was shorter than anticipated and staff in the service and parts department and ca More

by NEOMAN310
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We are happy to see that our team provided you with timely and personable service. If there is anything else we can do for you, please be sure to let us know.

October 25, 2020

Great Team to deal with! Na'eem is the best, always provide the best service! Happy with my recent visit, and got my car wash too, Thank you More

by tinetine625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meena Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adimika Rachell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking a moment of your day to share your satisfaction. We'll be sure to thank Na'eem for providing you with such a wonderful level of care. See you next time at the next service milestone!

October 24, 2020

The only way in which the experience was less than ideal was that my car was in the shop twice the time predicted when the problem was diagnosed and scope of work determined. I wasn't given a clear explanat More

by RWOLMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 25, 2020 -

Rusnak Volvo Cars responded

Thank you for sharing your experience. We are happy to know that you enjoyed our services and appreciate your feedback. We look forward to working with you again.

October 22, 2020

This is my first Volvo and this was also my first visit at Rusnak Volvo. I was very pleased with the customer service I received from the Service Department. More

by EVIE731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Oct 23, 2020 -

Rusnak Volvo Cars responded

Evie, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 22, 2020

It’s the best service always the staff is always very helpful answering the questions and the best is Anthony MArino. And the rest of the service staff. Thank you all. More

by CRV53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 22, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you so much for the kind words! We're glad to hear your experience with Anthony was positive. We appreciate your business and hope to see you again.

October 21, 2020

I can always trust the master mechanics at the dealer and the people in the service department are kind and really good at keeping the schedule. More

by JHONG60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 22, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you enjoy our Service Department and we hope that you will continue to choose us as your dealership!

October 20, 2020

I had an 8:00 a.m. appointment. I arrived on time, but still had to wait around for 30 min or longer. The staff was friendly and polite. More

by MATTHEWBARTHOLOMEW35
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service people
Nov 03, 2020 -

Rusnak Volvo Cars responded

Hi Matthew, Thank you for the nice words about our team. However, I'm very sorry to hear about the length of your wait for your appointment. Would you be willing to contact me directly so we can discuss what occurred? I look forward to speaking with you. General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

October 15, 2020

Came in for service and left with a new car. Thank you Verletta! You are the best. You were informative and friendly. It was a great experience! More

by MITTS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino, Verletta Massey
Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are happy to know that you had a great experience with us and with the help of our team, especially Verletta. We truly appreciate your business!

October 15, 2020

Na’eem and the service team at Rusnack Pasadena Volvo can you continue to do a great job for me! Ease of setting up the appointment, getting me in and getting me out on time, and handling loaner cars are all More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanette , Anthony Marino
Oct 16, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of Na’eem and our Service team. We truly value your business and we are always here to help!

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