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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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December 01, 2020

I had Amazing service from Anthony Marino. He was so helpful! He answered all my questions, was so patient with me, and got my car back the same day! he also got me a loaner! Jeanette was also very help More

by MENASH87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette, Ephrem Yohannes, Anthony Marino
Dec 02, 2020 -

Rusnak Volvo Cars responded

We couldn't be more appreciative of this positive review! We strive to provide our customers with an experience they can't receive anywhere else, and we're so proud that Anthony, Ephrem, and Jeanette have provided just that to you. Customer satisfaction is what keeps us going, and we hope that you visit us soon. Please feel free to contact us for any of your auto needs!

December 01, 2020

Anthony Marino was very professional and provided great communication. He provided projected completion timelines which were accurate to allow for me to schedule my day. I appreciate his service and look More

by TVUONG59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Dec 02, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking a moment of your day to share this great feedback for Anthony. We're proud to read what an efficient experience you had. If there is anything further we can help with, please do not hesitate to reach out!

December 01, 2020

Relieved excellent customer service and my car was ready more then an hour before I was told it would be which was a pleasant surprise. Anthony was on it from the beginning and we appreciate that! More

by meyami2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Dec 02, 2020 -

Rusnak Volvo Cars responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help. Safe travels!

December 01, 2020

I had to take my car in for its first standard service, and it was a quick, painless experience. Roman even arranged for a ride for me, since I also needed some recalls completed. More

by jefferey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Dec 02, 2020 -

Rusnak Volvo Cars responded

We are very happy to have provided you with such a positive experience during your first service with us! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2020

I had an appointment for an oil change and didn't realize I'd still wait 2hrs. Upon return, the car was dripping wet along the doors and windows from the car wash, which left water spots on the side mirrors More

by WHITE_TIGER_0_0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Dec 16, 2020 -

Rusnak Volvo Cars responded

Hello, Thank you for sharing your feedback about your oil change. We want our guests to be happy with their service visits and I would like to learn more about this. Please consider reaching out to me at your earliest convenience. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

November 28, 2020

From making an appointment, to the service advisor, Anthony, upon arrival to picking up my SUV, my experience was nothing short of professional care and exceptional ease. I was pleased that the car wa More

by joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 28, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking a moment of your day to share what a positive experience you had working with our team for the services for your SUV! If there is anything further we can help you out with, let us know. See you next time at Rusnak Volvo Cars!

November 25, 2020

Always a pleasure to work with Service Dept here. Anthony is friendly and helpful. My car was in and out in a short time. Thank you More

by LESLY_MOLINA13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 25, 2020 -

Rusnak Volvo Cars responded

Lesly, thank you for taking the time to share your service ex[eroemce with Anthony! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

November 25, 2020

Service was excellent. Vehicle was clean and ready to go when I called for it. Anthony Marino was on top of the service needs and got me an Uber ride when I needed one. More

by DON MCCONNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 28, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review, Don! We will be sure to thank Anthony for providing you with excellent service. We look forward to working with you again!

November 25, 2020

Loved that my car was washed! Thanks so much! Stay safe and healthy! Took my car in for the recall service and it was completed. More

by MOONMAGIC09
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman
Nov 28, 2020 -

Rusnak Volvo Cars responded

We appreciate the amazing review and look forward to working with you again!

November 24, 2020

Anthony always greets me in a friendly and professional manner. He is straight forward and always accommodating. He recently offered an Uber in light of shuttles not being available. He is solution minded. More

by GSHOCKLEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 25, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are delighted to know that you have had good service experiences with us and with the help of our team, especially Anthony. We value your business and we hope that you will continue to visit us!

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