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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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July 23, 2021

Efficient but expensive. Had a hard time calling in. I called 5 times and was routed many times before someone helped me. ...When I picked up, it was quick. More

by Loyal customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Rusnak Volvo Cars responded

Thank you for bringing this to my attention. While we appreciate your four-star rating, I would like the chance to address your concerns with attempting to reach someone on the phone. Please reach out to me when you have a moment. General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

July 21, 2021

Great service and communication. Quick replacement of the recalled part. Waiting room was nice. Jamie and Ronnie stopped to say hi. They also washed my car which was excellent! Thank you. More

by JBJALWAYS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector.
Jul 21, 2021 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are delighted to know that you had a good experience with our Service Department, and we hope that you will continue to choose Rusnak/Pasadena Volvo as your dealership!

July 21, 2021

Good job everyone. It was a smooth process and had a quick turn around. I don’t know why I have to write a minimum number of words. Brevity is undervalued. More

by jacobsloman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 21, 2021 -

Rusnak Volvo Cars responded

Thanks you for the 5-stars! The team at Rusnak/Pasadena Volvo is glad your experience was good. We look forward to future visits.

July 15, 2021

Na'eem Adams is lovely and helpful. The service was prompt and Na'eem was very responsive. Everyone there is friendly and polite even on a super hot day. Many Thanks, Christian More

by CLANGMUIRFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Rusnak Volvo Cars responded

Christian, Thank you for the perfect star rating! We will be sure to pass along your kind comments to Na'eem from our Service Department. Please come back and see us for any future service needs.

July 14, 2021

Rusnak service was Very efficient and the car was ready when promised. Car washed and maintenance seems to have been handled. Naim was very helpful. Thank you More

by ANDY84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Rusnak Volvo Cars responded

Thank you for the 5-stars, Andy! The team at Rusnak/Pasadena Volvo is glad your experience was helpful. We look forward to future visits.

July 14, 2021

Very friendly with the good service that I always expect to get when I come to Pasadena Volvo.Help are always around when you need it. More

by hongtongsak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caros part department.
Jul 14, 2021 -

Rusnak Volvo Cars responded

Glad to learn that you are consistently impressed with our Service Department. Our team here at Rusnak/Pasadena Volvo will be excited to learn about this review. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 13, 2021

I can schedule service when I want. They tell me how much repairs are going to cost, and the bill is what the estimate was. More

by Diane Link
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 14, 2021 -

Rusnak Volvo Cars responded

Hi Diane, Thank you for your positive review and sharing your feedback. We are pleased you had an accommodating and professional experience with us here at Rusnak/Pasadena Volvo. We are looking forward to your next visit with us for any of your future automotive needs.

July 12, 2021

Everything done as promised. Waiting room is Everything done as promised. Waiting room is comfortable. Service advisor was wery helpful, and I received after service washed and cleaned car. Ver More

by grinfam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for your positive review. We are thrilled you had a helpful, welcoming and professional service with us here at Rusnak/Pasadena Volvo. We are looking forward to your next visit with us for any of your future automotive needs.

July 07, 2021

Great customer care and responsiveness. Anthony Marino goes above and beyond. Car was serviced, washed and delivered on time. Complementary rental car was provided for my convenience. More

by GLACOVARA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 08, 2021 -

Rusnak Volvo Cars responded

Thank you for the 5-star review! We are glad to learn that you had such a wonderful visit. We look forward to seeing you again soon!

July 07, 2021

The service center is really top notch. The service techs are very knowledgeable about Volvos and all the advance tech the cars have these days. More

by DAVITTLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Rusnak Volvo Cars responded

Thank you for the positive star rating. The team at Rusnak/Pasadena Volvo is glad your experience was knowledgeable. We look forward to future visits.

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