Back

Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

Sort by
January 26, 2021

Naeem is always positive and pleasant, he can make a major car issue seem like a trip to Disneyland. This makes it less stressful for us, we love working with him and the rest of the Volvo service team! More

by CLAIREISM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Jan 26, 2021 -

Rusnak Volvo Cars responded

Hello, we appreciate your review with Naeem and our team! It was a pleasure working with you. Have a great day!

January 26, 2021

They are less expensive than Galpin, who told me that an oil change would cost $190.00!!!! Na’eem is just the best service manager ! Love him! He is very thorough and patient and answers all questions. More

by ARDNIK2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Lial.
Jan 27, 2021 -

Rusnak Volvo Cars responded

Thank you so much for your sweet words! We take pleasure in hearing that Na'eem is working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

January 25, 2021

Roman, was an excellent service representative. He gave me frequent updates on the status of my car. And made sure that I was taken care during the process. More

by Bhusband0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Jan 25, 2021 -

Rusnak Volvo Cars responded

Thank you for the great review! We can't wait to let Roman know how pleased you are with his communicative service. If Rusnak/Pasadena Volvo Cars can do anything else for you, please be sure to let us know.

January 25, 2021

Rusnak Volvo always has friendly service and they are taking all precautions for COVID-19 safety. I had to get a part replaced due to a recall - I easily made an appointment and the replacement was compl More

by TERESA H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Rusnak Volvo Cars responded

Thank you for the wonderful review, Teresa! We are glad to learn that the Rusnak/Pasadena Volvo Cars team took care of your part replacement in a timely manner and that you felt safe during your visit. If there is anything else that we can do for you, please be sure to let us know.

January 24, 2021

I had an appointment at 1pm, I called ahead to find out how long the service would take, I was told 2 hours. I had another appointment that day and Anthony made sure my car was done in 2 hour. That was v More

by paula1768@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jan 25, 2021 -

Rusnak Volvo Cars responded

Your review made me smile, Paula. We love hearing that our employees, such as Anthony, are going above and beyond for our customers & delivering reliable service. Until we see you next again at Rusnak Volvo Cars, we will be sure to keep up our timely services and courteousness.

January 23, 2021

Naeem(service writer) did an excellent job and Manuel the technician was awesome. They repaired my car is Steller time and I was back on the road in a few hours. Thanks guys. I will becoming back. More

by KEFALA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime, Anthony Marino
Jan 24, 2021 -

Rusnak Volvo Cars responded

Thank you for visiting Rusnak Volvo Cars! We will be sure to thank Naeem and Manuel for providing you with amazing service. We look forward to working with you again!

January 23, 2021

I two recall to make it to my car and a change oil either, for me was very fast the job thank you for the time and the service, More

by MIGUELGUERINONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2021 -

Rusnak Volvo Cars responded

Thank you for choosing Rusnak Volvo Cars for your recall experience. If there is anything further we can be of assistance with, please do not hesitate to reach out!

January 22, 2021

Mr. Adams consistently answers my questions, is knowledgeable, asks what is needed during my wait to be comfortable while being polite. He provides outstanding customer services. More

by ALEXISESTWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Rusnak Volvo Cars responded

We are thrilled to here that you had a good time with us! Thank you for stopping at Rusnak Volvo Cars!

January 22, 2021

Excellent work and good communication with the customer. Glad we went for a test drive to determine the root cause. Loved the loaner car. Thanks More

by HAMILTONDALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Garcia, Anthony Marino
Jan 23, 2021 -

Rusnak Volvo Cars responded

Thank you for stopping by! We love to hear that a customer left satisfied. We hope to see you at Rusnak Volvo Cars again soon!

January 22, 2021

Roman has helped me a couple times now, always 10/10. I appreciate his attention to detail and professionalism. This time was no exception. Repair and some extras were both completed same day, outstanding. More

by dealerrater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Garcia, Mark, George, George 2, Anthony Marino
Jan 23, 2021 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave this wonderful review! We're so glad that our staff has consistently provided you with a positive experience! We really appreciate your business, and look forward to seeing you again on your next visit! Safe travels!

...
16
...